Adriano Morales
Chicago,IL
Summary
Finance and Business graduate with a strong foundation in operational management and customer service. Proven ability to enhance client satisfaction through effective problem-solving and team collaboration, while training staff and maintaining inventory for optimal service delivery.
Overview
2
2
years of professional experience
Work History
Key Holder
Jet Brite Car Wash
01.2025 - Current
- Facilitated daily operations to maintain workflow efficiency and enhance customer satisfaction.
- Resolved customer inquiries and complaints, enhancing overall guest experience.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Built rapport with customers to foster loyalty and drive repeat business.
- Trained new staff on operational procedures and customer service standards.
- Monitored inventory levels and restocked supplies to maintain optimal service quality.
- Resolved conflicts between customers and staff calmly under pressure, maintaining a professional environment.
Education
Associate of Science - Business
DeVry University Advantage Academy
Chicago, IL05-2025
Bachelor of Science - Finance
University of Illinois At Chicago
Chicago, IL12-2027
Skills
- Customer service excellence
- Operational efficiency
- Inventory management
- Staff training
- Sales support
- Problem-solving techniques
- Team collaboration
Volunteer work
I've had volunteer at an animal shelter to help walk dogs when the shelter didn't have time to focus on them.
Languages
- English
- Spanish-intermediate
Timeline
Key Holder
Jet Brite Car Wash
01.2025 - Current
Associate of Science - Business
DeVry University Advantage Academy
Bachelor of Science - Finance
University of Illinois At Chicago