Matthew Young
Cody
Summary
Detail-oriented professional experienced in managing store openings and closings while supervising staff. Recognized for exceptional customer service and effective cash management, driving operational efficiency and enhancing customer satisfaction. Adaptable with a proven ability to quickly learn and apply new knowledge in diverse environments. Committed to continuous learning and successfully navigating change.
Overview
26
26
years of professional experience
Work History
Key Holder
Boot Barn
Cody
11.2024 - Current
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees, providing clear direction on customer service tasks and establishing expectations to enhance service quality.
- Provided exceptional customer service, resolving issues and enhancing shopping experience.
- Assisted customers in selecting footwear and apparel while providing product knowledge.
- Managed cash register operations, ensuring accurate processing of transactions and efficient handling of returns.
- Maintained store presentation by organizing merchandise displays and restocking shelves to create an inviting shopping environment.
- Collaborated with team to achieve sales goals and promote special promotions effectively.
Range Officer
Cody Firearms Experience
Cody
04.2022 - 11.2024
- Monitored shooting range activities to enforce safety standards and regulatory compliance.
- Monitored shooters during live fire exercises, intervening to protect public safety.
- Enforced range rules, fostering a safe and respectful shooting environment for all participants.
- Provided guidance to participants on firearm handling and safety protocols.
- Conducted range briefings to prepare users for safe shooting experiences.
- Assisted in training new staff on operational procedures and safety measures.
- Ensured adherence to all applicable laws, ordinances, and regulations related to gun safety and usage.
- Inspected firearms before and after use to ensure they were in safe working condition.
Asset Protection Associate
Walmart
Cody
12.2020 - 04.2022
- Implemented loss prevention strategies, resulting in reduced inventory shrinkage.
- Executed safety protocols, safeguarding store assets and enhancing overall security.
- Ensured compliance with laws and regulations, reinforcing company policies related to asset protection.
- Immediately reported suspicious activities to management for investigation.
- Inspected merchandise for damages or defects prior to stocking shelves.
- Assisted customers with product information and inquiries.
Fire Captain
Jadwin Fire Department
Jadwin
03.2014 - 11.2020
- Led team during emergency response operations and fire suppression activities.
- Responded to emergency calls and managed the on-site operations of medical, hazardous materials, and rescue incidents.
- Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
- Ensured that firefighter safety protocols were followed on all emergency scenes.
- Led and guided assigned crew members during drills, exercises, and real-world operations to ensure effective execution of protocols.
- Coordinated firefighter training programs focused on safety protocols and equipment usage to enhance operational readiness.
- Developed and implemented training procedures for newly hired personnel.
- Supervised subordinate firefighters in the performance of their duties.
- Oversaw maintenance of firefighting equipment and vehicles for operational readiness.
- Developed comprehensive incident reports outlining response actions and outcomes for post-incident analysis.
- Executed fire prevention strategies to minimize risks in designated areas.
- Actively participated in interagency collaborations such as mutual aid agreements regarding response times.
Jail Supervisor
Texas County Sheriffs Office
Houston
08.2009 - 05.2011
- Oversaw compliance with departmental policies and state regulations.
- Guided subordinates in job duties and responsibilities to enhance team performance.
- Delegated tasks to staff while setting priorities and goals to ensure operational efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
- Trained new employees on company policies and procedures.
- Liaised between upper management and staff to foster open communication and address concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Complied with company policies, objectives and communication goals.
Firefighter
Houston City Fire Rescue
Houston
11.2004 - 05.2011
- Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
- Responded to emergency calls and provided life-saving interventions.
- Extinguished fires using water hoses, chemical extinguishers, smoke ejectors, and other tools.
- Laid hose lines and operated nozzles, pumps, hydrants, and fire extinguishers.
- Operated and maintained firefighting equipment to ensure readiness for emergency response.
- Serviced and maintained fire apparatus and equipment to ensure operational readiness and safety.
- Participated in training drills and exercises to maintain proficiency in fire suppression tactics.
- Collaborated with team members during fire suppression and rescue operations.
- Led community outreach programs to educate residents on fire safety practices and prevention.
Petty Officer Third Class
US Navy
Groton
06.2000 - 07.2003
- Monitored navigational watch on bridge, ensuring operational integrity of navigational equipment.
- Employed GPS navigation systems for optimized route planning and precise tracking.
- Utilized onboard GPS navigation systems to locate alternate routes around congested areas.
- Reported any discrepancies in navigational instruments promptly to the OOD for corrective action.
- Calibrated gyroscopic compasses and other directional instruments used in navigation.
- Installed electrical systems on naval vessels to ensure operational readiness.
- Diagnosed electrical malfunctions in various equipment to restore functionality.
Education
EMT-B - Emergency Medical Technician
Texas County Technical Institute
Houston, MO12-2007
High School Diploma -
Licking High School
Licking, MO05-2000
Skills
- Employee supervision
- Customer service excellence
- Team collaboration and teamwork
- Loss prevention strategies
- Workplace safety protocols
- Attention to detail
Timeline
Key Holder
Boot Barn
11.2024 - Current
Range Officer
Cody Firearms Experience
04.2022 - 11.2024
Asset Protection Associate
Walmart
12.2020 - 04.2022
Fire Captain
Jadwin Fire Department
03.2014 - 11.2020
Jail Supervisor
Texas County Sheriffs Office
08.2009 - 05.2011
Firefighter
Houston City Fire Rescue
11.2004 - 05.2011
Petty Officer Third Class
US Navy
06.2000 - 07.2003
EMT-B - Emergency Medical Technician
Texas County Technical Institute
High School Diploma -
Licking High School