Grasen Davis
Charlottesville,VA
Summary
Dynamic retail professional with key holder experience at JOANN Fabrics and Crafts, excelling in customer service and team leadership. Proven ability to enhance inventory management and visual merchandising, driving sales and improving store efficiency. Skilled in conflict resolution and training, fostering a positive environment that supports team development and customer satisfaction.
Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives.
Overview
3
3
years of professional experience
Work History
Key Holder
JOANN Fabrics and Crafts
Charlottesville, Virginia
10.2023 - Current
- Provided customer service including cashiering, merchandising and restocking shelves.
- Inspected physical condition of store premises to identify any maintenance issues.
- Tracked stock movement to ensure availability of merchandise for customers.
- Tidy fabrics
- Answer phone calls
- Helped customers with any of their crafting problems/questions
- Helped Service/fine tune sewing machines
- Color Coordinated Yarns, Threads and Fabrics
- Placed Signage for upcoming sales
- Unloaded Truck shipments and take pallets off truck
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Verified accuracy of register tills at beginning and end of shift.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Ensured store was opened and closed in a timely manner according to company policies.
Sales Associate
Micheals Craft Store
Charlottesville, Virginia
06.2024 - 10.2024
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Built and maintained relationships with peers and upper management to drive team success.
Accounts Payable Assistant
Worldstrides
Charlottesville , VA
05.2022 - 09.2022
- Processed vendor invoices in a timely manner.
- Resolved payment issues with vendors as needed.
- Reconciled discrepancies between vendor statements and internal accounts payable reports.
- Set up new vendors in system as needed including obtaining tax forms and W9s.
- Verified that all necessary approvals were obtained prior to processing payments.
- Maintained accurate records of payments, credits, and other transactions.
- Maintained organized filing systems for both paper and electronic documents.
- Performed data entry into accounting system to ensure accuracy of financial reporting.
- Communicated effectively with vendors regarding billing inquiries or discrepancies.
- Reviewed and verified invoices for accuracy and completeness.
Skills
- Training and mentoring
- Cash handling
- Customer service
- Inventory management
- Visual merchandising
- Team leadership
- Employee supervision
- Conflict resolution
- Time management
- Stock replenishment
- Retail store support
- Positive and professional
- Task prioritization
- Relationship building
- Team development
- Key holder experience
Timeline
Sales Associate
Micheals Craft Store
06.2024 - 10.2024
Key Holder
JOANN Fabrics and Crafts
10.2023 - Current
Accounts Payable Assistant
Worldstrides
05.2022 - 09.2022