Adriano Gjokola
Brooklyn,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
years of professional experience
Work History
Concierge
Related
New York, NY
05.2024 - 06.2024
- Create a luxury environment and exceed expectations in all hospitality services.
- Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
- Respect the privacy, time and resources of each resident.
- Communicate resident concerns to property management and Related’s Corporate Office.
- Maintain accurate records of incoming and outgoing packages and deliveries.
- Maintain accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes.
NYPA Receptionist
SPS North America INC
New York, NY
09.2022 - 02.2023
- Greet and welcome clients and visitors with professionalism and a friendly demeanor.
- Answering phone calls, screening and directing them appropriately.
- Providing information and assistance to guests regarding facilities and services.
- Reviewing incoming emails, sorting them based on priority, and taking appropriate action.
- Scheduling appointments, meetings, and conference room reservations.
- Organizing large events of up to 300 participants.
- Support the event management team with basic logistical tasks and coordination.
- Direct clients and visitors to the appropriate staff members or event venues.
- Maintain confidentiality and handle sensitive information with discretion.
- Collaborate with other team members to ensure seamless execution of events and client satisfaction.
- Maintain a clean, organized, and presentable reception area.
Education
High School Diploma -
The Brooklyn School For Math And Research
Brooklyn, NY06.2022
Skills
- Clear Instruction and Communication
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Customer Complaint Resolution
- Computer Proficiency
- Learning Outcome Assessment
- Teamwork and Collaboration
- Enforcing Rules
- Time Management
- Written and Verbal Communication Skills
Accomplishments
- Awarded "Valedictorian" in 2022.
- Earned "The Johnathon Hernandez Memorial Award" for Service to School and Community.
- Earned "The Hackett Certificate" in Recognition of the Greatest Proficiency in Oratory.
- Awarded the "AP Scholar" Award.
Languages
Albanian
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Concierge
Related
05.2024 - 06.2024
NYPA Receptionist
SPS North America INC
09.2022 - 02.2023
High School Diploma -
The Brooklyn School For Math And Research