Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHIKIBA CARR

Jersey City,NJ

Summary

Experienced customer service professional with a 3-year proven track record of providing exceptional service. Strong problem-solving abilities, effective communication skills, and meticulous attention to detail. Proficient in handling customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Seeking opportunity to leverage expertise and strengths in contributing to the success of a customer-focused organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Concierge

Planned Companies
12.2022 - 12.2024
  • Well-organized concierge who has strong scheduling skills as well as a strong sense of responsibility
  • Adept at maintaining several schedules at once, meeting client deadlines and maintaining a strong sense of professionalism
  • Specializes in hotel and high-profile concierge work

Amazon Associate

Amazon fulfillment center
10.2021 - 06.2023
  • Implement and maintain safety procedures and protocols to assure a safe working environment for all employees at the Amazon fulfillment center
  • Identify and report any safety hazards or concerns in the fulfillment center
  • Maintain accurate inventory data using tracking systems to ensure efficient order fulfillment at the Amazon fulfillment center
  • Collaborate with other Amazon associates and departments to streamline operations and improve overall efficiency at the Amazon fulfillment center
  • Provide exceptional customer service to ensure customer satisfaction and loyalty at the Amazon fulfillment center
  • Assist in maintaining a clean and organized work area to maximize productivity and efficiency at the Amazon fulfillment center

Outbound Sales Representative

Adecco
09.2019 - 05.2021
  • Excellent worker at Adecco
  • Achieved excellence in customer service
  • Demonstrated expertise in handling customer inquiries
  • Maintained high standards of communication
  • Successfully completed training in inbound and outbound calling
  • Contributed to the success of the customer service team at Adecco
  • Identify and address customer needs effectively and efficiently
  • Identify and resolve customer complaints in a timely and efficient manner, to establish customer satisfaction and loyalty
  • Analyze customer feedback and provide recommendations for improvement to enhance the customer experience at Adecco

Teller

Loomis Armored US, LLC
02.2018 - 08.2019
  • Perform teller duties including processing deposits, withdrawals, and currency exchanges
  • Maintain accurate records of transactions and balance cash drawer
  • Provide excellent customer service and address customer inquiries
  • Adhere to security procedures and protocols
  • Collaborate with team members to secure efficient operations
  • Strong attention to detail
  • Excellent mathematical skills
  • Effective communication and interpersonal skills
  • Ability to work in a fast-paced and high-pressure environment
  • Proficient in cash handling and using financial software

Education

High school diploma -

William L Dickinson
Jersey City, NJ
06.2013

Skills

  • Attention to detail
  • Mathematical skills
  • Clear Written Communication
  • Interpersonal skills
  • Cash handling
  • Financial software
  • Customer Engagement
  • Problem Solving
  • Problem-solving
  • Teamwork
  • Conflict resolution
  • Technical support
  • Detail-Oriented Data Processing
  • Typing
  • Sales
  • Order fulfillment
  • Heavy lifting
  • Cold calling
  • Manufacturing
  • CGMP
  • Warehouse experience
  • Distribution center
  • Customer Outreach Experience
  • Professional Phone Communication
  • Upselling
  • Computer skills
  • Front desk
  • Driving
  • Word Processing Proficiency

Certification

SORA

Timeline

Concierge

Planned Companies
12.2022 - 12.2024

Amazon Associate

Amazon fulfillment center
10.2021 - 06.2023

Outbound Sales Representative

Adecco
09.2019 - 05.2021

Teller

Loomis Armored US, LLC
02.2018 - 08.2019

High school diploma -

William L Dickinson

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SHIKIBA CARR