Uneikqwa Coney
Ocala,FL
Summary
Reliable and adaptable individual with extensive experience in hospitality and direct support. Known for effective communication and strong organizational skills, ready to elevate guest satisfaction and client care.
Overview
7
7
years of professional experience
Work History
Concierge
Brownwood Hotel and Spa
The Villages, FL
06.2025 - Current
- Coordinated guest services to enhance overall satisfaction and ensure seamless experiences.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed check-in and check-out procedures for guests.
- Scheduled and confirmed spa reservations for guests.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
Direct Support Professional
Home Health Aid
Wildwood, FL
02.2022 - 06.2024
- Provided individualized care and support to clients with disabilities, enhancing daily living activities.
- Advocated for client needs and preferences, ensuring their voices were heard in care decisions.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Server
Glenview Country Club
Wildwood, FL
02.2023 - 04.2024
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Managed multiple tables simultaneously, demonstrating strong organizational skills and attention to detail.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Correctional Officer
Lowell Correctional Institution
Ocala, FL
01.2019 - 10.2022
- Supervised inmate activities to maintain safety and security within facility.
- Conducted regular inspections of housing units and grounds to identify safety hazards.
- Responded to emergencies, employing de-escalation techniques to manage conflicts.
- Maintained accurate records of inmate behavior and incidents for reporting purposes.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
Education
High School Diploma -
Lake Weir High School
Ocala05-2016
Skills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Maintaining composure
- Detail-oriented approach
- Attention to detail
Timeline
Concierge
Brownwood Hotel and Spa
06.2025 - Current
Server
Glenview Country Club
02.2023 - 04.2024
Direct Support Professional
Home Health Aid
02.2022 - 06.2024
Correctional Officer
Lowell Correctional Institution
01.2019 - 10.2022
High School Diploma -
Lake Weir High School