Adriany Rivera
Ivars
Spanaway,WA
1
Language
4
years of professional experience
Results-driven professional with expertise in customer service and retail operations. Achieved sales targets and improved customer satisfaction through effective team leadership. Experienced in retail and education, fostering positive team dynamics and efficiently resolving customer issues to enhance loyalty.
Work History
Lead Sales Associate
2 Years 5 Months- Led team in achieving sales targets through effective product knowledge and customer engagement.
- Trained and mentored new associates on sales techniques and customer service best practices.
- Developed merchandising strategies to enhance product visibility and drive foot traffic.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Streamlined checkout procedures, enhancing transaction speed and customer satisfaction.
- Fostered a positive team environment, encouraging collaboration and shared success among staff.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
Before and Afterschool Teacher
9 Months- Implemented effective classroom management strategies to maintain a positive learning environment.
- Facilitated classroom activities promoting teamwork and social skills among students.
- Assessed student progress and provided constructive feedback to support academic growth.
- Developed engaging lesson plans to enhance student learning experiences.
- Collaborated with parents and guardians to discuss student development and address concerns.
- Organized extracurricular activities fostering personal development and community involvement.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
ABA Therapist
7 Months- Implemented individualized behavior intervention plans to support client progress.
- Monitored and documented client behaviors and responses during therapy sessions.
- Collaborated with families to develop effective strategies for behavior management at home.
- Conducted data collection and analysis to evaluate therapy effectiveness and client outcomes.
- Adapted therapeutic approaches based on ongoing assessments of client needs and progress.
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
Seasonal Sales Associate
5 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate sales reporting.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Demonstrated adaptability by quickly mastering new products, promotions, and retail systems as they were introduced.
- Boosted sales by creating visually appealing retail displays to showcase available products and services.
- Provided excellent communication with both customers and colleagues, enhancing overall retail experience.
- Balanced multiple priorities effectively while working under tight deadlines in a fast-paced retail setting.
Education
Associate of Arts - Science
- Honoree of Phi Theta Kappa Honor Society
- 3.6 GPA
- Dean's List Spring 2026
Skills
Retail operations
Customer service
Cash handling
Store procedures
Pricing and labeling
Team leadership
Goal oriented
Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Before and Afterschool Teacher
YMCA
11.2025 - 08.2026Read More
ABA Therapist
ACES
08.2025 - 03.2026Read More
Lead Sales Associate
Ivars
03.2024 - CurrentRead More
Seasonal Sales Associate
Kohls
09.2022 - 02.2023Read More
Pierce College
Associate of Arts from Science
Read More