Adrieanna A. Hernandez
Glendale,AZ
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
13
13
years of professional experience
Work History
Member Experience Officer II
Mountain America Credit Union
Glendale, AZ
10.2022 - Current
- Ability to provide high-quality service and support to members, addressing their needs and concerns
- Buids rapport to gain member trust
- Strong verbal and written communication skills to articulate information clearly and effectively
- Recognizing member needs, educates on options for managing financial transactions
- Analyzes member complaints, determining the cause of the problem, providing resolution, expediting correction or adjustments
- Serves as a resource to team members and/or business and identifies appropriate issues for escalation
- Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law
- Prepares loan documents, initiates credit reviews and conducts closings for all consumer loans such as Auto, Home equity, and Signature loans etc
Operation Support Specialist
Credit Union West
Peoria, AZ
12.2011 - 09.2022
- Responsible for developing, reviewing and updating branch operations procedures and reference materials
- Collaborates with department to identify updates and ensure effective communication
- Proactively notifies management of concerning operational inefficiencies or opportunities of system or procedural improvement
- Support a variety of departments and team members needs and questions in a timely manner
- Collaborates and assists with user acceptance testing for various systems and operational projects
- Subject Matter Expert for specialty accounts, documents, include trust, estates, business, rep payees, conservatorships, power of attorneys, and utma
- Conducts quality assurance on specialty accounts
- Responsible for updates to the CRM system to provide frontline team members with instructions
- Demonstrates critical thinking and being self-reliant to better analyze and solve problems
Education
Associate of Applied Science - Business Administration
Glendale Community College
Glendale, AZ12-2027
Skills
- Time management
- Branch operations
- Loan origination
- Cross-selling products
- Banking software proficiency
- Credit assessment
- Service oriented
- Adaptability and flexibility
- Verbal and written communication
- Strategic planning
- Multitasking capacity
References
- Jacqueline Castillo, Assistant Manager, 623-521-6400
- Michael Chavez, Manager, 623-703-8719
Certificateslicenses
- Arizona Corporate Commission, 03/01/11, 10/24/24
- National Mortgage Licensing System & Registration, 04/19/12
- Microsoft Office Applications, Intermediate, 40
Timeline
Member Experience Officer II
Mountain America Credit Union
10.2022 - Current
Operation Support Specialist
Credit Union West
12.2011 - 09.2022
Associate of Applied Science - Business Administration
Glendale Community College