ADRIEL SANCHEZ
Wayne,NE
Summary
Customer-focused professional with 8 years of combined customer service experience and more than 3 years in sales. Bilingual in English and Spanish, with a talent for understanding customer needs, solving problems, and explaining options clearly. Brings additional hands-on experience in technical guidance, construction and blueprint-based assembly, delivery logistics, USDA-regulated operations, and employee training. Known for adaptability, reliability, and a practical, solution-oriented approach.
Overview
13
13
years of professional experience
Work History
Independent Delivery Contractor
DoorDash
Sioux City, IA
03.2021 - Current
- Coordinated independent delivery work and route planning for time-sensitive orders, ensuring reliable service.
- Communicated with customers to clarify delivery needs and resolve service issues, enhancing customer satisfaction.
- Managed changing priorities while maintaining organization and accountability, demonstrating professionalism.
Solutions Specialist
Verizon
Sioux City, IA
09.2018 - 01.2021
- Identified customer needs and recommended tailored products or services to meet individual goals.
- Explained technical features and service options clearly while assisting with connected devices and resolving customer concerns.
- Built customer trust through active listening and personalized support, fostering collaborative problem-solving.
Trailer Builder
Great Dane Trailers
Wayne, NE
12.2016 - 09.2018
- Constructed trailer flooring and structural components from blueprints and specifications, ensuring alignment with quality standards.
- Ensured accuracy and quality in production; facilitated training for new employees on operational procedures and expectations.
- Built Great Dane trailer frames using blueprints and hand tools.
- Assembled chassis, crossmembers, and structural parts on production line.
- Installed flooring, walls, and roof panels for dry van trailers.
Vats Operator
Michael Foods
Wakefield, NE
09.2014 - 12.2016
- Maintained sanitary, USDA-compliant silos and tankers, ensuring product quality and readiness for shipment.
- Recorded production data and coordinated shipment logistics, providing timely operational updates to relevant stakeholders.
- Operated Michael Foods production equipment for egg and refrigerated food processing
- Monitored line controls and adjusted settings to support safe food production
- Inspected product quality following GMP and HACCP standards
Bilingual Teller
Wells Fargo
West Point, NE
08.2013 - 09.2014
- Processed customer transactions accurately, facilitated new account openings, and resolved banking inquiries in English and Spanish.
- Balanced cash drawers and vault records, ensuring compliance with internal controls and audit procedures.
- Processed deposits, withdrawals, and payments using Wells Fargo teller systems.
- Verified customer identification and account details for secure transactions.
- Balanced cash drawer and reconciled daily teller activity.
Education
High School Diploma -
West Point-Beemer Jr/Sr High School
West Point, NESkills
- Customer Support & Client Relations
- Solution Development
- Problem-Solving
- Bilingual: English & Spanish
- Account Management
- Technical Guidance
- Troubleshooting
- Conflict Resolution
- Microsoft Office
- Time Management
- Blueprint Interpretation
- Employee Training
- Delivery Coordination
- Food Safety Standards
- Quality Control
Personal Information
- CUSTOMER SOLUTIONS | CLIENT RELATIONS | OPERATIONS
Timeline
Independent Delivery Contractor
DoorDash
03.2021 - Current
Solutions Specialist
Verizon
09.2018 - 01.2021
Trailer Builder
Great Dane Trailers
12.2016 - 09.2018
Vats Operator
Michael Foods
09.2014 - 12.2016
Bilingual Teller
Wells Fargo
08.2013 - 09.2014
High School Diploma -
West Point-Beemer Jr/Sr High School