Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrien Bighead

Edmond,OK

Summary

Technology Analyst with well-rounded background implementing new technological solutions and improvements. Dedicated to achieving ideal results by identifying project goals troubleshooting problems, and recommending hardware and software solutions. Proficient in cutting-edge technologies with passion for continuous learning.

Overview

6
6
years of professional experience

Work History

Tech Analyst II

Ouhealth
10.2024 - Current
  • Provided technical and functional recommendations based on project requirements.
  • Supported technology design, testing and execution by providing research-based product and process knowledge.
  • Oversaw technology services delivery, consulting with relevant personnel to assist with migration and troubleshooting.
  • Ran diagnostics and conducted software tests to resolve system issues.
  • Researched emerging technologies to add value to current offerings.
  • Identified system issues and recommended changes to close system holes.
  • Promptly resolved technical issues for staff to minimize downtime.
  • Assessed department activities, determining ways to enhance operations performance.
  • Assisted with deployment issues by clarifying user questions and identifying problems.
  • Brainstormed with interdepartmental personnel to drive continuous technical improvements.
  • Installed, tested and documented result for new software packages, technologies and tools.

Service Desk Analyst

Ouhealth
10.2022 - 10.2024
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.

IT Field Technician

MD Building Products
06.2021 - 10.2022
  • Assisted in development of system security protocols.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.

Inventory Specialist

MD Building Products
09.2019 - 05.2021
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Conducted research to address shipping errors and packaging mistakes.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Education

Associate of Applied Science - Cyber Security

Rose State College
Oklahoma City, OK
12-2023

Skills

  • Technical reporting
  • Software development
  • End-user consultation
  • Mobile application development
  • Troubleshooting and diagnosis
  • Hardware and software installation
  • Technical solutions
  • Information security
  • IT risk management
  • Security analysis

Timeline

Tech Analyst II

Ouhealth
10.2024 - Current

Service Desk Analyst

Ouhealth
10.2022 - 10.2024

IT Field Technician

MD Building Products
06.2021 - 10.2022

Inventory Specialist

MD Building Products
09.2019 - 05.2021

Associate of Applied Science - Cyber Security

Rose State College

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