ADRIEN BROWN
San Diego,CA
Summary
Exceptional service industry personnel with over five years of working experience. Skilled at developing interpersonal guest relationships and addressing their desires using menu knowledge, conflict/resolution methods, and social perceptiveness. Calm and level-headed in all types of situations.
Overview
5
5
years of professional experience
Work History
Server
Puesto
09.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with large parties, banquets, and receptions of over 40 people.
- Utilized current POS systems to place orders, manage bills, payments, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer inquiries promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used bar smarts in order to up sell cocktails, beers, liquor, and various other spirits.
Caretaker
A Caring Touch
01.2021 - 09.2021
- Worked in rotation with 15 + clients to ensure safety and proper health protocols
- Managed daily activities for elderly residents including those with dementia and other severe mental / physical ailments
- Handled basic household duties, such as meal prep and cleaning
- Monitored clients' health, recording daily vitals and care logs
- Developed group home events and creative therapies
- Provided residents with scheduling and transportation to medical appointments
- Helped clients to achieve goals of personal interest
- Created and maintained atmosphere of warmth, patience, and mutual respect.
Host Trainer/ Food Runner/ Server
Lazy Dog Restaurant & Bar
08.2019 - 01.2021
- Coordinated serving staff to ensure timely delivery of food
- Coordinated communication throughout restaurant to ensure smooth flow of service
- Assisted managers with quickly resolving service and food-related issues
- Delivered food to guests, providing descriptions for each dish
- Assisted with bussing and resetting tables
- Answered guest questions about menu options
- Promoted sales of menu items and promotions, recommending specific options to enhance guest experience
- Booked reservations, both phone and walk-in
- Managed guest flow throughout restaurant to avoid overburdening servers and kitchen
- Facilitated development of guest relations by collecting information
- Monitored dining area staff to evaluate server loads and calculate wait times
- Trained new staff in proper restaurant procedures and expectations.
Crew Member
Five Guys Burgers And Fries
05.2018 - 03.2020
- Collaborated with team members to complete efficient work and grow business
- Processed payments by cash, check, credit cards, and debit cards
- Maintained healthy, safe, and sanitary food preparation environment to ensure safety standards as well as consistent, quality food for customers
- Utilized time management and sense of urgency to keep ticket times under eight minutes
- Received great scores multiple times from secret shopper.
Education
Associate of Arts -
San Diego Mesa Community College
San Diego, CA06.2019
High School Diploma -
Kearny SCT
San Diego, CA06.2017
Skills
- Health/Safety Awareness
- Banquet event organization
- Wine and Cocktail Service
- High-volume dining
- Food running
- Serving
- Payment processing
- Item promotion
- Front-of-house display creation
- Call Ahead/Reservation coordination
- Menu board art
- Safe Food Handling
- Daily and Seasonal Special Memorization
- Food Inspection
- Expo Knowledge
References
- Cassandra De Lara, 760-969-0210, Store Manager, Five Guys
- Graham, 949-232-7308, Asst. Manager, Lazy dog
- Jesse Van Dusen, 858-522-0521, Asst. Manager, Puesto
- Erika ACTHC, 619-324-8288, Office Support
- Maria Del Carmen Lopez, 619-638-0451, Coworker, Puesto
Timeline
Server
Puesto
09.2021 - Current
Caretaker
A Caring Touch
01.2021 - 09.2021
Host Trainer/ Food Runner/ Server
Lazy Dog Restaurant & Bar
08.2019 - 01.2021
Crew Member
Five Guys Burgers And Fries
05.2018 - 03.2020
Associate of Arts -
San Diego Mesa Community College
High School Diploma -
Kearny SCT
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