Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrien Gonzales

Aurora,CO

Summary

Dynamic and results-oriented professional with extensive experience at King Soopers, specializing in merchandise handling and customer service. Excelled in streamlining pickup processes, enhancing customer satisfaction, and increasing revenue through strategic upselling. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive shopping environment and efficient operations.

Overview

5
5
years of professional experience

Work History

E-Commerce Personal Shopper

King Soopers
06.2024 - Current
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Front End Courtesy Clerk

King Soopers
04.2020 - 06.2024
  • Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages.
  • Supported a friendly shopping experience by greeting customers upon entering the store and providing helpful directions when needed.
  • Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.

Education

High School Diploma -

Overland High School
Aurora, CO
05.2021

Skills

  • Loading and unloading
  • Merchandise Handling
  • Warehouse Operations
  • Packing and shipping
  • Order Fulfillment
  • Teamwork
  • Customer Service
  • Problem-Solving
  • Time Management
  • Customer Assistance
  • Customer Engagement
  • Phone Etiquette
  • Store Opening and Closing
  • Conflict Resolution

Timeline

E-Commerce Personal Shopper

King Soopers
06.2024 - Current

Front End Courtesy Clerk

King Soopers
04.2020 - 06.2024

High School Diploma -

Overland High School
Adrien Gonzales