Christopher Marquez
San Antonio
Overview
4
4
years of professional experience
Work History
Electronic Fulfillment Center /E-Commerce Personal Shopper
H-E-B
San Antonio
02.2024 - Current
- Multitask between roles of Person Shopper, Order Retriever, and Electronic Fulfillment Center Partner within one shift
- Lifting over 40lbs daily
- Receiving truck shipments from warehouse
- Stage new pallets from warehouse
- Scan pallets to program location of pallets within department
- Strap down pallets in truck before returning to warehouse
- Shop customer online orders in store
- Select high quality product for customers to enjoy
- Handle customer returns and/or complaints
- Retrieve orders
- Load online orders into customers' vehicle while offering high quality customer service
- Call customers to answer any questions concerning their online orders
- Give direct orders to team members while allowing feedback to create a collaborative environment
Cross Functional Representative
HEB Grocery Store
Floresville
03.2022 - 02.2024
- Assist all departments and operations throughout the store within 2 hour intervals
- Receive shipments and unload pallets off truck
- Load salvage pallets and/or new shipments into company semi-trucks
- Process shipments using company software
- Communicate with team members to create an efficient CFT team
- Stock product for all store departments
- Prepare, slice, and package any fresh products
- Scan out damaged product in Deposition Area of receiving
- De-escalate frustration with customers and offer solutions
- Lift items over 50lbs
Education
Bachelor of Arts -
The University of Texas At San Antonio
San Antonio, TX12-2026
High School Diploma -
Floresville High School
Floresville, TXSkills
- Customer Service
- Team Communication
- Formatting Emails
- Ability to lift over 40lbs
- Merchandise Stocking
- Product Display
- Manual & Electric Power Jack Operation
- Public Speaking
- First Aid/CPR
- Loading & Unloading Shipments
Accomplishments
• Highlighted Order Retriever given through customer feedback (H-E-B)
• Worker appreciation and recognition with hospitality towards customers (H-E-B)
• Promoted as a trainer with newly hired employees (H-E-B)
• Certified/trained on basic first aid/CPR
• Worker appreciation and recognition with hospitality towards customers (H-E-B)
• Promoted as a trainer with newly hired employees (H-E-B)
• Certified/trained on basic first aid/CPR
Timeline
Electronic Fulfillment Center /E-Commerce Personal Shopper
H-E-B
02.2024 - Current
Cross Functional Representative
HEB Grocery Store
03.2022 - 02.2024
Bachelor of Arts -
The University of Texas At San Antonio
High School Diploma -
Floresville High School