Adrien Mclean
Hot Hot Hot Entertainment
Philadelphia,PA
1
Certification
8
years of professional experience
Dynamic Membership Consultant with over 15 years of experience in event planning, sales, and social media management. Proven track record of delivering impactful events for over 5,000 attendees through strategic planning and agile problem-solving. Recognized for exceptional leadership, customer service, and organizational skills, complemented by strong communication abilities and proficiency in Adobe Creative Suite and Microsoft Office. Committed to driving engagement and fostering community through innovative solutions and a results-oriented approach.
Work History
Member Service Representative
2 Years 6 Months- Utilized strong communication and problem-solving skills to facilitate timely and effective responses to member inquiries.
- Assisted in onboarding new members, ensuring a seamless integration into services offered.
- Partnered with team to refine service workflows, aiming to enhance overall member experience.
- Administered account updates and loan servicing to enhance operational efficiency and maintain precise member records.
Membership Consultant Manager
1 Year 4 Months- Developed personalized membership plans to enhance member engagement and retention.
- Conducted assessments of fitness needs, guiding clients toward suitable programs and services.
- Collaborated with team members to implement promotional strategies increasing membership sign-ups.
- Managed membership database systems, ensuring accuracy in records and timely communication with members.
Event Coordinator
7 Years 8 Months- Creating Designs and Setups for events
- Directed events with decisive actions to ensure smooth execution
- Utilized high-level technical equipment to enhance operational efficiency.
- Led a team of volunteers, providing training and support to ensure successful event outcomes.
- Developed and maintained relationships with vendors, enhancing service quality and reliability.
- Coordinated logistics for events, ensuring seamless execution and adherence to schedules.
Social Media Manager
3 Years 5 Months- Developed and implemented comprehensive social media strategies to enhance brand visibility and audience engagement.
- Managed content creation across multiple platforms, ensuring alignment with marketing goals and target demographics.
- Analyzed social media metrics to refine campaigns, improve audience targeting, and boost overall performance.
Education
Associate's - Mass Media Productions
- Mastery of Communication and Observation
- The study of habits within peoples daily lives
- JROTC
- Awarded Leadership Training Education for completion of Fort Knox, Kentucky Military training for future officers
Skills
Client Relations
Relationship building
Sales (3 years)
Social media management
Event planning
Branding
Editing
Public Relations
Crisis Management
Analysis skills
Leadership
Time Management
Organizational Skills
Communication Skills
Windows (9 years)
Microsoft Office
Computer Networking
Operating systems
Cash handling
Guest services
Hospitality (6 years)
Teaching (7 years)
Restaurant experience
Adobe Creative Suite
Outbound sales
Public Speaking
Content Production
Recruiting
Financial transactions
Certification
- Microsoft Certified: Azure fundamentals December 2023 to Present Earners of the Azure Fundamentals certification have demonstrated foundational level knowledge of cloud services and how those services are provided with Microsoft Azure. Within the skills: Azure Cloud Data Cloud Networking Cloud Security Cloud Services Cloud Storage Virtualization
- Comptia ITF+ October 2023 to Present Earners of the CompTIA ITF+ certification have the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, application and software, software development, database fundamentals, and security. These IT candidates have demonstrated the ability to install software, establish basic network connectivity, and identify and prevent basic security risks. Applications & Software Business Continuity CompTIA Database Fundamentals IT Concepts Networking Concepts Programming Concepts Security Awareness Software Development Wireless Networks
- Food Handler Certification November 2022 to Present
- Pallet Jack Certification
- Driver's License
- First Aid CPR AED January 2017 to March 2018
Timeline
Member Service Representative
Trumark
02.2024 - CurrentRead More
Membership Consultant Manager
City Fitness
03.2023 - 07.2024Read More
Social Media Manager
Anthony Michaels Events
03.2021 - 08.2024Read More
Event Coordinator
Hot Hot Hot Entertainment
12.2018 - CurrentRead More
Montgomery Community College
Associate's from Mass Media Productions
Read More