Adrien Miramontes

• Leveraging strong organizational and planning skills, I thrive as a Lan Gaming Supervisor at ASM Global, ensuring smooth operations and a positive customer experience.
• My proficiency in Microsoft Office Suite (Word, excel, outlook) assists me to manage projects efficiently and maintain clear communication.
• Experience managing diverse clientele
• Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
• Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
• Collaborated with management team to develop long-term goals for the center''s success.
• Mentored junior staff members, providing guidance on best practices for efficient task completion and excellent customer service.
• Served as a liaison between employees and upper management, fostering open communication channels that ultimately resulted in improved overall center performance.
• Implemented quality control measures to ensure the highest level of service for clients.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

IT Related

• Provided technical support, resolving IT issues to maximize productivity for team members.
• Delivered assistance and support for team-based IT projects.
• Supported IT department in handling technology rollout and maintenance.
• Conducted thorough testing of application features, ensuring functionality and reliability before deployment.
• Streamlined workflow processes by automating repetitive tasks using scripting tools.
• Contributed to IT project planning sessions, offering insights that helped in shaping technology strategy and objectives.
• Supported senior developers in implementing new technologies and refining existing systems.
• Documented IT procedures and best practices, creating valuable knowledge base for current and future team members.
• Assisted in network infrastructure upgrades and expansions, supporting growing business requirements and improving system performance.
• Participated in cybersecurity awareness training, enhancing IT team's preparedness against potential cyber threats.
• Conducted thorough testing of new software applications to ensure compatibility and efficiency across different operating systems.
• Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
• Streamlined software deployment processes, significantly reducing deployment times and minimizing system downtime.
• Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
• Provided basic end-user troubleshooting and desktop support.
• Collaborated with other departments to identify and solve software issues.
• Analyzed user requirements and developed solutions to meet needs.
• Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
• Performed tests of functionality, security, and performance of different workstations and devices.
• Implemented and maintained software solutions according to customer requirements.
• Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.

• Oversee the technical aspects of flight simulators and VR experiences. Here I Demonstrate strong problem-solving skills by independently troubleshooting issues and collaborating with technical staff for complex repairs.

• Leveraged a role as a Lan Gaming Associate at Boeing Center at Tech Port to gain valuable experience in the IT field.
• Self-motivated, with a strong sense of personal responsibility.
• Basic and Advanced Troubleshooting
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.

Skills:

• IT Solutions
• Customer Service
• Organization
• Communication
• Entry to Leadership

• Helped open this Kitchen when the venue first opened, we catered large events, sometimes up to 2500 people. This Job taught me finesse, I learned what it meant to truly give your full attention to your work and how you can implement giving your 150% everywhere you go.
• I also trained kitchen staff to perform various preparation tasks under pressure depending on circumstances within the kitchen.

• Started working here after my second job at Botika Pearl, here I really honed my culinary skills in the fine dining field and learned what it meant to work for and cater to large masses.
• I maintained well-organized mise en place to keep work consistent.
• I contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
• I maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
• I ensured consistent dish quality by closely adhering to recipe guidelines and presentation standards.

• Started as a Dishwasher here, after about a year, I got bumped to Prep Cook, then about 4 months after, promoted to Chef de Partie. I was still in High School at the time and working about 80 hours a week, Here I really figured out, what it meant to work hard.
• I provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
• I demonstrated strong multitasking abilities, managing multiple stations during busy service periods.