Adrien Musser
Franklinton,NC
Summary
Dynamic manager with proven expertise in customer service, team leadership, and problem resolution. Committed to enhancing operational efficiency and customer satisfaction through effective communication and strategic training initiatives.
Overview
12
12
years of professional experience
Work History
Manager
Panera Bread
Wake Forest, North Carolina
10.2017 - Current
- Oversaw daily operations and ensured adherence to company standards.
- Managed team scheduling and delegated tasks to optimize workflow.
- Trained and mentored staff on customer service best practices.
- Conducted inventory management to maintain stock levels efficiently.
- Implemented quality control measures for food safety compliance.
- Resolved customer complaints with effective communication strategies.
- Coordinated promotional events to enhance customer engagement.
- Monitored financial performance and managed budgeting processes effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Team Member
PDQ
Wake Forest, North Carolina
05.2015 - 09.2017
- Provided excellent customer service in fast-paced environment.
- Assisted team members with food preparation and assembly tasks.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely and efficiently during service hours.
- Collaborated with team to ensure timely order fulfillment for customers.
- Handled cash transactions accurately at the register.
- Followed food safety regulations to ensure product quality and hygiene.
Waitress
Olde English Tea Room
Wake Forest, North Carolina
05.2014 - 06.2015
- Provided exceptional customer service in a busy tea room environment.
- Took and processed orders efficiently from patrons at various tables.
- Communicated menu items and daily specials to enhance guest experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely food and beverage delivery.
- Managed cash transactions accurately during busy service periods.
- Assisted in training new staff on service protocols and menu knowledge.
- Handled customer inquiries and resolved issues promptly with professionalism.
- Developed positive relationships with regular customers through friendly conversation.
Education
Bachelor of Science - Business Admin & Data Analytics:Project Management
Liberty University
Lynchburg, VA12-2025
Skills
- Project management
- Data analysis
- Customer service
- Team leadership
- Budget management
- Inventory control
- Effective communication
- Staff training
- Problem resolution
- Performance evaluations
- Resource allocation
- Decision-making
- Expense tracking
Timeline
Manager
Panera Bread
10.2017 - Current
Team Member
PDQ
05.2015 - 09.2017
Waitress
Olde English Tea Room
05.2014 - 06.2015
Bachelor of Science - Business Admin & Data Analytics:Project Management
Liberty University