ADRIENE OWENS
Lombard
Summary
Results-driven Food Service Manager with over 8 years of experience in regulatory compliance, hiring, and emergency action planning. Utilize KPIs to enhance incident response, customer satisfaction, and labor cost control. Skilled communicator with expertise in de-escalation, scheduling, and process improvement, underpinned by a solid Business Management background.
Overview
9
9
years of professional experience
Work History
Deputy Sheriff
Cook County
Chicago
03.2024 - Current
- Enforced laws and ordinances
- Interacted with citizens in a professional manner during routine patrols or while responding to calls for service.
- Drafted incident reports detailing criminal activity, civil proceedings and varied incidents.
- Trained new officers on proper patrol procedures and techniques.
- Responded to radio messages or telephone instructions to appear at scenes of disorder or crime.
- Maintained safe and secure environments for court proceedings.
- Monitored inmates at correctional facilities ensuring compliance with all rules and regulations.
Food Service Director
CBM
Chicago
02.2022 - 03.2024
- Led food service operations for over 5000 people, ensuring quality and efficiency in service delivery.
- Developed and implemented menus aligned with nutritional guidelines, promoting student health and wellness.
- Managed inventory and procurement processes for food supplies, maintaining optimal stock levels to support operational needs.
- Supervised 94 employees in daily operations
- Coordinated with vendors to maintain quality food service delivery.
- Ensured compliance with local health codes and other applicable regulations.
Security manager
Private security LLC
Chicago
06.2017 - 12.2022
- Directed 24/7 security operations for a multi-site client portfolio; supervised officers and shift leads to maintain safe, compliant environments.
- Led incident response and investigations; produced professional reports and evidence packages for clients and law enforcement.
- Developed schedules and assignments, streamlining payroll processes to ensure optimal coverage and control overtime costs.
- Developed post orders, SOPs, and training programs; ensured adherence to state licensing requirements and client SLAs.
- Managed access control and CCTV systems, enforcing key control, visitor management, and perimeter security protocols to enhance site security.
- Built schedules, assignments, and payroll processes to optimize coverage while controlling overtime and labor costs.
- Monitored KPIs like incident rates and response times, using insights to adjust staffing and refine security processes.
Food service director
Chicago public schools
Chicago
04.2017 - 06.2022
- Led district food service operations across multiple school sites, overseeing menu planning, production, and service quality.
- Managed budgets, procurement, and vendor contracts; coordinated deliveries and inventory to meet demand efficiently.
- Recruited, trained, and scheduled kitchen teams; established SOPs and performance standards to enhance service consistency and quality.
- Implemented process improvements (e.g., POS workflow, line flow) to streamline service delivery and minimize food waste.
- Ensured NSS compliance with rigorous sanitation practices, temperature logs, and audit-ready records.
- Collaborated with principals, nurses, and dietitians to manage special diets, allergens, and family communications effectively.
- Maintained uninterrupted meal access during emergencies/remote learning through contingency planning and cross-site coordination.
Education
Business management -
Chicago State University
ChicagoSkills
- Risk assessment
- Compliance management
- Regulatory compliance
- Incident reporting
- Emergency response
- Decision-making
- Scheduling
- Team leadership
- Management
- Problem solving
- Conflict resolution
- De-escalation skills
- Communication
Timeline
Deputy Sheriff
Cook County
03.2024 - Current
Food Service Director
CBM
02.2022 - 03.2024
Security manager
Private security LLC
06.2017 - 12.2022
Food service director
Chicago public schools
04.2017 - 06.2022
Business management -
Chicago State University