Adrienna Roberts

As a Guest Service Associate at European Wax Center, I was responsible for creating an exceptional guest experience by managing check-ins and check-outs, handling payments, and scheduling appointments efficiently. I educated guests on service benefits, promoted Wax Pass packages, and contributed to daily sales goals through consistent, knowledgeable product and service recommendations. I served as the lead trainer for new colleagues, guiding them through front desk operations, sales techniques, and company policies to ensure consistent service and team success. I maintained a clean, organized lobby environment, adhered to company policies, and actively participated in weekly meetings. With a positive and professional attitude, I supported both individual and team goals in a fast-paced, customer-focused environment.

• Promoted to Lead Trainer: Selected to train and mentor new Guest Service Associates due to strong performance, leadership skills, and deep knowledge of company protocols and sales techniques.
• Top Sales Associate Recognition: Consistently recognized as one of the top-performing sales associates for achieving and exceeding daily and monthly sales goals, particularly in Wax Pass and retail sales.