Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
Generic

Ashley Watson

Pensacola,Fl.

Summary

Provide Customer Support to people who expect exceptional support and great service. Guest Service Representative with 5 years experience. Areas of expertise include Hilton Honors Specialist, Top annual sales leads produced, and  highly ambitious exceeding daily gols and company expectations.

Overview

15
15
years of professional experience

Work History

Front Desk Shift Manager

Hampton Inn and Suites
Pensacola, Fl
02.2016 - Current
  • Successfully acquired an average of new customers per month, generating the top annual revenue for a  Guest Service Represenitive at the company.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Politely assisted customers in person and via telephone.

Customer Service Representive

Four Points by Sheraton Knoxville Cumberland House Hotel
Knoxville, TN
10.2012 - 01.2013
  • Processed reservations for guest, check in/out guest, Balanced account, Verifies appropriate payment and Identification for processing personnel, Provide direction to hotel staff to support customer's request, Accounts payable and Receivable, General administrative duties Dales Winning Edge.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Served as the main liaison between customers, management and sales team.
  • Processed daily invoices and billed renewed invoices to clients.

Cashier and Women ClothingCoordinator

Dale's Winning Edge Golf Pro Shop
Knoxville, TN.
06.2010 - 11.2012
  • Maintained accurate and up to date inventory, Coordinated return items, Established professional relationships with customers for special events, Inventory accounting, Responsible for cash register close out and end of shift.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Learned, referenced and applied product knowledge information.

Education

High School Diploma -

Farragut High School
Knoxville, TN
2007

Associate of Arts - Buisness Administration

Roane State Community College
Oak Ridge, TN
attended 2007-2009

Skills

  • Self-motivated
  • Strong verbal communication
  • Extremely organized
  • Team leadership
  • Fast learner
  • Highly dependable
  • Excellent attention to detail

Personal Information

  • Cheerful Adventure seeker, with the abilty to find the possitives with any endever. Enjoy the outdoors, the Arts and time spent with family and friends.

Additional Information

  • I would appreciate the opportunity to work for your company, as you can see on my resume; I had a lapse in employment, which contributes my employment lost time to taking care of family members who have been sick during the last few years, and an automobile accident.  I would like the opportunity to work for a company which can advance my experiences and leaning. Thank You,  Ashley Watson.

Timeline

Front Desk Shift Manager

Hampton Inn and Suites
02.2016 - Current

Customer Service Representive

Four Points by Sheraton Knoxville Cumberland House Hotel
10.2012 - 01.2013

Cashier and Women ClothingCoordinator

Dale's Winning Edge Golf Pro Shop
06.2010 - 11.2012

High School Diploma -

Farragut High School

Associate of Arts - Buisness Administration

Roane State Community College

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Ashley Watson