Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adrienne Clark

Gastonia,NC

Summary

Experienced healthcare professional with over 12 years of comprehensive expertise in medical services, encompassing phlebotomy, customer service, patient record management, and quality assurance. Proven track record of delivering exceptional care while ensuring accuracy, efficiency, and compliance with industry standards

Overview

15
15
years of professional experience
1
1
Certification

Work History

Quality Assurance Associate

Grifols Biomat USA
Charlotte
09.2018 - Current
  • Perform daily donor chart review for cGmp purposes
  • Perform equipment quality control review
  • Verification and release of sample shipment per compliance
  • Investigates and records any deviations that impact product quality.
  • Assist the center quality manager to ensure cGMP and SOP are followed and regulatory requirements are met
  • Assure that product quality and donor safety are not compromised

Lead Donor Center Technician

Grifols Biomat USA
Charlotte
07.2016 - 09.2018
  • Provide customer service to donors by answering calls, questions, or concerns about the donation experience
  • Facilitate breaks for staff members
  • Work closely with physician substitutes in the new donor process by scheduling appointments.
  • Train donor processors on Standard Operating Procedures
  • Provide weekly schedule for donor processors
  • Point of contact to support staff members with questions or concerns within the workspace

Phlebotomist

Grifols Biomat USA
Charlotte
01.2016 - 07.2016
  • Perform phlebotomy using appropriate and established venipuncture techniques, utilizing universal blood and body fluids precautions
  • Respond appropriately to any complication(s) experienced by the donor.

Donor Processor

Grifols Biomat USA
Charlotte
07.2009 - 07.2016
  • Screen donor for safety and suitability of plasmapheresis
  • Check donors vitals
  • Gather donor's medical history, performs positive identification of patient and specimens through entire process of specimen collection
  • Prepare laboratory specimens to ensure sample integrity and stability
  • Assist with monitoring of inventory and maintenance of adequate phlebotomy supplies and thorough cleaning and disinfecting of work areas
  • Answer telephone, assist with faxing, photocopying and record maintenance.

Education

Pursuing Bachelor Degree in Nursing -

Queens University of Charlotte
01.2015

Diploma -

Z. B. Vance High School
01.2003

Skills

  • Excellent customer service skills that include answering high volume calls, scheduling appointments in timely manner Maintain a great work performance in a fast pace environment Strong computer skills in data entry and patient charting

Certification

  • CPCC, CNA I, 310433, 2004
  • Thomas Healthcare Institute - Phlebotomy, Certified via NHA

Timeline

Quality Assurance Associate

Grifols Biomat USA
09.2018 - Current

Lead Donor Center Technician

Grifols Biomat USA
07.2016 - 09.2018

Phlebotomist

Grifols Biomat USA
01.2016 - 07.2016

Donor Processor

Grifols Biomat USA
07.2009 - 07.2016

Pursuing Bachelor Degree in Nursing -

Queens University of Charlotte

Diploma -

Z. B. Vance High School
Adrienne Clark