ADRIENNE COFIELD
Glen Burnie,MD
Summary
PROFESSIONAL OBJECTIVE Energetic and focused professional with excellent communication skills and a proven track record of achievement seeking a position within an organization that will utilize my skills to further the mission and goals of the company. QUALIFICATIONS Works well both independently and as a team member. Consistently awarded additional responsibilities. Demonstrates effective listening. Meets and exceeds customer and employer expectations. Provides solutions to meet both personal and professional goals.
Overview
17
17
years of professional experience
Work History
Instacart Shopper
Instacart
Baltimore, MD
02.2019 - Current
- Satisfied customers with quick, accurate service under tight deadlines.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Completed pickup and shopping orders for customers within local area.
- Scanned items when pulling from shelves to update system stock information.
Cleaning Contractor
Crothall Healthcare Environmental Services
Baltimore, MD
03.2023 - 06.2023
- Created inventory checklists and stocked housekeeping carts.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Patient Care Access Specialist
John Hopkins School Of Medicine
Baltimore, MD
11.2022 - 01.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
COVID-19 Contact Tracer Supervisor
Baltimore City Health Department
Baltimore, MD
09.2020 - 06.2022
- Oversee the work of Case Investigators engaged in case interviews, contact tracing and linkage to services and maintain daily communication with their Contact Tracers, as assigned.
- Provide guidance to Contact Tracers to ensure that case interview activities are conducted according to applicable Communication Center protocols, policies, and procedures.
- Directly contributes to the development and dissemination of contact training related training materials statewide.
- Assist with the education and training of people in at-risk and racially/ethnically disadvantaged communities, as well as the case investigator and contact tracers serving those populations.
- As needed, conduct case reviews with Contact Tracers to ensure comprehensive and high-quality interviews Conduct routine quality assurance monitoring to ensure that data are appropriately collected and entered into the data system; troubleshoot and follow-up on data errors.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Supervisor
Rotech Oxygen & Medical Equipment
Glen Burnie, MD
09.2016 - 11.2018
- Resolve customer complaints via, phone, email.
- Analyzed and organized work processes and procedures.
- Maintaining office equipment & arranging any repairs or replacements.
- Supervised office support staff.
- Create, dispatch routes for drivers daily routes.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Supervised driver dispatching, route planning and vehicle tracking for over 4 Delivery drivers.
Independent Driver
Uber
Baltimore, MD
02.2014 - 12.2016
- Provide assistance with loading and unloading luggage and other personal items as needed.
- Pick-up passengers and drop them off to their required destinations.
- Determine best routes to specified destinations by using GPS.
Assistant Manager
Goodwill Industries
Catonsville, MD
03.2016 - 09.2016
- Assisting customers and addressing their concerns.
- Handling all merchandising, inventory control, ordering, cash control and maintenance.
- Managing a team of over 15 employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
Chiropractic Assistant
Maryland Healthcare
Baltimore, MD
09.2010 - 06.2013
- Communicated with customers, employees, and other individuals to answer questions.
- Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
- Explained treatment procedures, administered electrical stem and trained patients to perform exercises.
- Recorded notes in patients' charts; scheduled and ordered supplies as necessary.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Warehouse Technician
Neighbor Care At Home
Annapolis Junction, MD
04.2007 - 06.2010
- Maintained accurate count of inventory and requested replacement items when stock was low.
- Packed and unpacked items to be stocked on shelves in stockroom.
- Processed incoming orders and returns for customers; prepared items for shipment.
- Operated standard warehouse equipment, assisting with loading and unloading of deliveries.
- Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete.
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
Job Coach
Maryland and City Counsel of Baltimore
- Completed initial assessments and provided counseling sessions to cover all aspects of client history, situation and skills.
- Taught workshops on building resumes, completing applications and searching for jobs.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
- Developed interesting course plans with multimedia learning tools to meet academic, intellectual and social needs of students.
- Helped students evaluate course choices and select relevant classes.
- Administered career assessments to identify client issues, determining appropriate community resources to coordinate services.
Education
Diploma, External Diploma -
Skills
- Supervision
- Microsoft Office
- People skills
- MS Office
- Conflict resolution
- Working collaboratively
- Resource advocacy
- Organized and detail-oriented
- HIPAA guidelines
- Delivery and shipping
- Route management
- Team management
- Communication
- Performing patient intakes
- General housekeeping ability
- Patient relations
- Documentation procedures expert
- Friendly, positive attitude
- Procurement
- Accounts receivable
- Inventory management skills
- Collecting information
- Filing and data archiving
- Administrative support specialist
Timeline
Cleaning Contractor
Crothall Healthcare Environmental Services
03.2023 - 06.2023
Patient Care Access Specialist
John Hopkins School Of Medicine
11.2022 - 01.2023
COVID-19 Contact Tracer Supervisor
Baltimore City Health Department
09.2020 - 06.2022
Instacart Shopper
Instacart
02.2019 - Current
Customer Service Supervisor
Rotech Oxygen & Medical Equipment
09.2016 - 11.2018
Assistant Manager
Goodwill Industries
03.2016 - 09.2016
Independent Driver
Uber
02.2014 - 12.2016
Chiropractic Assistant
Maryland Healthcare
09.2010 - 06.2013
Warehouse Technician
Neighbor Care At Home
04.2007 - 06.2010
Job Coach
Maryland and City Counsel of Baltimore