Adrienne Coleman
Birmingham
Summary
Detail-oriented professional with expertise in HRIS security and data maintenance. Manages complex workflows, delivering accurate configurations and audit-ready systems. Collaborates cross-functionally to streamline processes, using data analysis to improve operational efficiency and support timely decision-making.
Overview
1
1
Certification
18
18
years of professional experience
Work History
HRIS Security & Data Maintenance Analyst
ENCOMPASS HEALTH
Birmingham
01.2022 - Current
- Manage configuration, security access, and workflow updates across multiple HR systems (PeopleSoft, Cornerstone, Avature, OnBase, SkillSurvey & Oracle Fusion), ensuring accuracy, compliance, and timely execution.
- Managed high-volume access and configuration requests, collaborating with HR, IT developers, and system owners to enhance quality and efficiency.
- Developed and maintained security crosswalks, role assignments, and workflow logic to facilitate new locations and organizational changes.
- Lead quarterly audits of HR systems, documenting controls, identifying gaps, and supporting remediation activities.
- Create and run queries to generate reports supporting operational decisions, control monitoring, and audit readiness.
- Delivered training and quick-reference documentation to stakeholders, supporting system adoption and minimizing errors.
- Collaborate with cross-functional teams to document current-state processes and recommend improvements aligned with business needs.
Human Services Specialist II
MECKLENBURG COUNTY DSS
Charlotte
10.2019 - 12.2021
- Managed complex case workflows and eligibility determinations using detailed financial and regulatory data.
- Compiled and maintained operational reports for TANF and Medicaid eligibility processing to ensure compliance and accuracy.
- Assessed client needs and developed tailored service plans.
- Coordinated resources and referrals for community services to meet diverse client needs effectively.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Developed project documents, timelines, communication plans, and change processes to enhance cross-functional initiatives.
- Facilitated stakeholder communication, providing detailed timelines and status updates.
- Led team retrospectives to identify strengths, gaps, and opportunities for workflow optimization.
- Applied Lean methodologies to streamline processes, reducing daily inefficiencies by two hours.
Reporting Analyst
WEST MARINE
Charlotte
04.2019 - 10.2019
- Developed metrics and reporting dashboards to support program managers across multiple projects.
- Produced accurate program reports and status deliverables, facilitating timely decision-making.
- Analyzed and interpreted large data sets using queries and filtering techniques to support business decisions.
- Identified capacity-building opportunities through data analyses, supporting organizational growth.
- Managed $200K monthly budget, identifying risks and opportunities to enhance financial performance.
Human Services Specialist II
MECKLENBURG COUNTY DSS
Charlotte
03.2008 - 04.2019
- Managed operational reports for TANF and Medicaid eligibility processing to ensure compliance and efficient workflow.
- Managed complex case workflows and eligibility determinations using detailed financial and regulatory data.
- Produced comparative data reports to identify inefficiencies and recommend process improvements.
- Developed project documents, timelines, communication plans, and change processes to enhance cross-functional initiatives.
- Facilitated stakeholder communication by providing clear timelines and regular status updates to promote transparency.
- Led team retrospectives to identify strengths, gaps, and opportunities for workflow optimization.
- Applied Lean methodologies to streamline processes, reducing daily inefficiencies by two hours.
- Ensured timely closeout of projects and accurate submission of final documentation.
Education
MBA - Business Administration and Management
Queens University of Charlotte
Charlotte12-2016
Bachelor of Science - Business Administration
The College of Mount St. Joseph
Cincinnati, OH12-2001
Six Sigma Green Belt Certification -
Central Piedmont Community College
Skills
- Business Execution
- Operational Controls
- Audit Readiness
- Risk Mitigation
- System Configuration
- Workflow Logic
- Requirements Translation
- Change Management
- High-Volume Pipeline Management
- Production Lifecycle Documentation
- Data Analysis
- Reporting
- Trend Identification
- Data Quality Monitoring
- Cross-Functional Collaboration
- Process Improvement
- Lean Methodologies
- Efficiency Optimization
- Communication
- Report Development
- Documentation
- Reference Guide Creation
- Microsoft Office Suite
- System auditing
Certification
Six Sigma Green Belt Certification, Central Piedmont Community College
Earlier Experience
- Eligibility Worker, City of Norfolk, VA
- Eligibility Technician, Hamilton County Jobs & Family Services, Cincinnati, OH
- Underwriter Assistant, Cincinnati Insurance Company, Cincinnati, OH
Timeline
HRIS Security & Data Maintenance Analyst
ENCOMPASS HEALTH
01.2022 - Current
Human Services Specialist II
MECKLENBURG COUNTY DSS
10.2019 - 12.2021
Reporting Analyst
WEST MARINE
04.2019 - 10.2019
Human Services Specialist II
MECKLENBURG COUNTY DSS
03.2008 - 04.2019
MBA - Business Administration and Management
Queens University of Charlotte
Bachelor of Science - Business Administration
The College of Mount St. Joseph
Six Sigma Green Belt Certification -
Central Piedmont Community College