Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan Coutts

Richmond,VA

Summary

Committed human resources professional with 3.5 years in the Consulting Services industry. Ambitiously aided Fortune 500 Clients across the nation by managing and executing staffing processes, compliance, and risk management. Excelled in creating new processes and managing risks between clients and the sales team. Well versed in PeopleSoft, multiple Vendor Management Systems, PeopleSoft, Microsoft Teams, Excel, and multiple background screening providers.

Overview

4
4
years of professional experience

Work History

National Account Analyst

Apex Systems
11.2021 - 09.2023
  • Identified key areas that could be enhanced and implemented successful process improvements.
  • Developed strong analytical and financial skills, which helped to anticipate market and company needs.
  • Created and maintained precise and accurate models, charts and reports regarding account productivity.
  • Assisted in preparation of presentations, data tables and other documents for client meetings.
  • Design and implement new processes to improve client's staffing needs.
  • Participated in client meetings to discuss progress and improvements for clients staffing needs.
  • Manage and support client commitments and communications.
  • Manage timecards and billing for our contractors and clients.
  • Manage onboarding and compliance.
  • Support Healthcare and other industry clients on a national level.
  • Manage 3-5 client accounts at one time.

Account Support Specialist

Apex Systems
08.2020 - 11.2021
  • Balance up to 3 accounts simultaneously, maintaining regular contact and professional relationships with each.
  • Create, manage, and execute trackers for client needs such as requisition trackers, onboarding trackers, and billing trackers.
  • Submit potential candidates in Vendor Management Systems.
  • Manage timecards for current contractors and billing for clients.
  • Administrative work to help process and flow of recruiting.
  • Manage onboarding and compliance.
  • Manage audits.

National Recruiter

Apex Systems
06.2019 - 08.2020
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Managed over 40 candidate calls per day.
  • Advertised job opportunities on social media platforms and job boards such as Bullhorn, LinkedIn, Daxtra, Dice, Ilabor, Indeed, etc.
  • Editing and creating resumes for multiple types of skill sets.
  • Work with multiple industry clients (Banking, Engineering, Customer Service, Healthcare, etc.) on a national level.

Education

Bachelor of Science - Psychology

Radford University
Radford, VA
05.2019

Skills

  • Customer Engagement Strategies
  • Audit Risk Management
  • Detail Oriented
  • Planning and Organization
  • Business Development
  • Business Execution
  • Problem Solving
  • Professional Communication
  • Team Work
  • Self-management
  • Vendor Management Systems (Fieldglass, VNDLY, Beeline, etc)
  • Compliance (Sterling SSO)
  • Accounting (Peoplesoft)
  • Staffing Software (Bullhorn, Daxtra, Indeed, LinkedIn, etc)

Accomplishments

  • Hit full bonus potential by exceeding my goals every quarter since August 2020.
  • Taken a suspended Healthcare account and turned it into a successful profitable account in the matter of 1 quarter.

Timeline

National Account Analyst

Apex Systems
11.2021 - 09.2023

Account Support Specialist

Apex Systems
08.2020 - 11.2021

National Recruiter

Apex Systems
06.2019 - 08.2020

Bachelor of Science - Psychology

Radford University

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Megan Coutts