Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Dalton

Sneedville,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

GC Services
Knoxville, TN
10.2022 - 09.2024
  • Resolved customer call complaints within 24 hours, reducing the likelihood of negative reviews by 68%
  • Awarded Agent of the year for customer satisfaction
  • Spearheaded the creation of bulleted product lists and potential solutions for call staff, reducing wait times by 28%
  • Engaged with 60+ customers during shifts, beating call volume
  • Managed customer debt and had a high payment ratio.

Customer Service Representative

Senture
London, KY
01.2022 - 04.2023
  • Answered 10+ calls per hour, exceeding target calls by 16%
  • Maintained a professional, friendly demeanor with customersat all times, recieving postive customer feedback
  • Established knowledge of protocols, answering customer inquiries, and reducingwait times by 7+ minutes
  • Resolved student loan debt and provided relief
  • Collaborated with a team

Dental Assistant

Denture Care
Morristown, TN
05.2019 - 12.2021
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.

Education

Associate of Science - Dental Assisting

Dental Staff School
Knoxville, TN
02-2018

Skills

  • Data Entry
  • Scheduling
  • Data Collection
  • Report Generation
  • Paperwork Processing
  • Complaint resolution

Timeline

Customer Service Representative

GC Services
10.2022 - 09.2024

Customer Service Representative

Senture
01.2022 - 04.2023

Dental Assistant

Denture Care
05.2019 - 12.2021

Associate of Science - Dental Assisting

Dental Staff School
Adrienne Dalton