Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Adrienne Fields

Adrienne Fields

Dacula,GA

Summary

Results-driven claims professional with strong analytical skills and keen eye for detail. Adept in processing claims efficiently while ensuring accuracy and compliance with regulations. Known for fostering team collaboration and adapting to changing requirements seamlessly. Dependable, focused, and skilled in conflict resolution and customer service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Claims Associate

State Farm
10.2022 - Current
  • Process and manage auto, property, and injury-related claims to resolution.
  • Evaluate facts and interpret traffic laws to determine liability.
  • Policy coverage verification and determining applicable coverages and limits for auto, property, and injury claims.
  • Collaborate with adjusters, repair facilities, rental vendors and medical providers to gather documentation and ensure accurate claims handling.
  • Identify subrogation opportunities for recovery.
  • Use de-escalation and conflict resolution strategies to manage sensitive or high-stress calls with empathy and professionalism.
  • Meet/exceed performance metrics related to claim closures and average handle time.
  • Maintain compliance with insurance regulations and internal procedures.

Medical Assistant

Gwinnett Urgent Care
09.2018 - 10.2022
  • Supported daily operations with scheduling, patient charting, and data entry.
  • Coordinated between insurance providers and patients regarding claims, pre-authorizations, and billing questions.
  • Handled confidential medical records in compliance with HIPPA.
  • Explained procedures/discharge instructions to patients enhancing communication and understanding.
  • Provided compassionate, solution-focused support to individuals in emotionally charged and high-stress situations.

Education

High School Diploma -

New Albany High School
New Albany, IN
05-2010

No Degree -

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Claims handling

  • Policy Coverage Verification

  • Loss investigation

  • Liability analysis

  • De-escalation & Conflict Resolution

  • Performance Metrics Achievement

  • Accurate Documentation & Claim file Integrity

  • Medical Terminology & Injury Claim Support

  • Regulatory Compliance & Fraud Detection

  • Adaptability & Multitasking

  • Compassionate customer support

  • Time Management & Prioritization

Accomplishments

  • Recognized for lowest call handle time while delivering high-quality service and detailed documentation
  • Consistently met or exceeded key performance indicators, including call quality, claim timeless and claim closures.

Certification

Property and Casualty Adjuster License

Timeline

Claims Associate

State Farm
10.2022 - Current

Medical Assistant

Gwinnett Urgent Care
09.2018 - 10.2022

High School Diploma -

New Albany High School

No Degree -

Gwinnett Technical College

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