Adrienne French
Shelton,CT
Summary
Achieved improved sales outcomes through effective management of business development operations in automotive sector.,Elevated team performance by coaching sales representatives and streamlining processes.,Increased accuracy of sales reporting and optimized CRM practices to enhance overall efficiency.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Sales BDC Manager
Penske Automotive Group
Fairfield, CT
05.1995 - 06.2025
- I oversee the sales business development department.
- I Oversee 3 Sales BDC Reps and coach them in interacting with guests.
- I reconcile End of Month reports to show exactly where sales were made and to merge duplicate accounts to streamline the CRM.
- I provide percentages to sales to managers.
- I am given names of guests who have moved and it is my job to update to the new addresses in the CRM.
Education
Secretarial Science - University
Sacred Heart University
Fairfield, CT05.1985
High school diploma - undefined
Andrew warde High School
Fairfield, CT05.1982
Skills
Assisted in generating business opportunities through targeted outreach efforts
Supported lead generation initiatives to expand customer base
Facilitated effective communication among team members and clients
Provided basic tech support to enhance computer literacy within the team
Contributed to sales efforts by understanding customer needs and preferences
Practiced professional phone etiquette to build rapport with clients
Aided in leadership development through mentoring and training programs
Delivered exceptional customer service to enhance client satisfaction
Organized tasks and projects efficiently to improve team productivity
Certification
Mercedes-Benz Master Certification
Timeline
Sales BDC Manager
Penske Automotive Group
05.1995 - 06.2025
High school diploma - undefined
Andrew warde High School
Secretarial Science - University
Sacred Heart University