Adrienne Garrett

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information including sales for Columbia Sportswear, Mountain Hardwear, and Sorel products.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.

• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Managed daily data entry and kept clerical information accurate and up-to-date.
• Maintained and updated office records, both digital and physical.
• Collaborated with various departments to complete assigned tasks.

• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Contracted employee for: Sprint, AT&T, Apple, Comcast, Xfinity, Direct TV, First Citizens Bank

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Recommended products to customers, thoroughly explaining details.
• Responded to customer requests for products, services and company information.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Effective liaison between customers and internal departments.
• Answered constant flow of customer calls with minimal wait times and first call resolution
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Offered advice and assistance to customers, paying attention to special needs or wants
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Promoted available products and services to customers during service, account management, and order calls.
• Proven ability to meet required metrics for Service and Sales.