Adrienne Goffin
North Hollywood,CA
Summary
To obtain a challenging and rewarding position in the medical field that leverages my extensive training, clinical experience and strong interpersonal skills in working with patients, physicians and healthcare teams.
Overview
29
29
years of professional experience
Work History
Administrative and Billing Coordinator
Burbank Pediatrics
Burbank, California
03.2013 - Current
- Manage all office accounts and contract agreements
- Ensure accurate preparation of billing records for external billing company processing
- Investigate and resolve billing discrepancies and patient account issues
- Manage and process patient payments
- Prepare and make bank deposits
Administrative Secretary
Beverly Lew, M.A./Sound Advice
Burbank, California
06.2006 - 03.2013
- Managed phone communications and patient appointments
- Ensured accurate preparation of billing records for external billing company processing
- Managed inventory for hearing aid devices and related supplies
- Prepared and sent audiology reports to physicians
- Prepared and made bank deposits
Administrative Receptionist and Medical Assistant
Southern California Infectious Disease Medical Grp
Beverly Hills, California
05.2003 - 06.2006
- Collected medical histories from patients
- Managed phone communications and patient appointments
- Communicated prescriptions to pharmacy via telephone and fax
- Communicated lab results to patients
- Prepared and made bank deposits
Medical Assistant
Lisa Benest M.D.
Burbank, California
06.2001 - 04.2003
- Collected medical histories from patients
- Supported dermatology providers by preparing patients and equipment for procedures and assisting during treatments
- Performed post-surgical suture removals
- Managed inventory and the ordering and maintenance of medical supplies
- Notified patients of laboratory findings and provider-directed follow-up
- Communicated prescriptions to pharmacy via telephone and fax
- Collected and prepared laboratory specimens
Receptionist
VCA Animal Hospital
Burbank, California
08.1996 - 06.2001
- Obtained patient history and reason for visit during veterinary intake process
- Ensured accurate documentation and communication with pet owners
- Managed incoming calls and scheduled appointments
- Provided veterinary discharge instructions and care to pet owners
- Informed clients of their pets lab results
- Maintained and managed the controlled substance log in compliance with veterinary regulations
Skills
- Billing management
- Payment processing
- Discrepancy resolution
- Record preparation
- Account reconciliation
- Customer relationship management
- Proficient with Office Practicum and Phreesia
References
References available upon request.
Timeline
Administrative and Billing Coordinator
Burbank Pediatrics
03.2013 - Current
Administrative Secretary
Beverly Lew, M.A./Sound Advice
06.2006 - 03.2013
Administrative Receptionist and Medical Assistant
Southern California Infectious Disease Medical Grp
05.2003 - 06.2006
Medical Assistant
Lisa Benest M.D.
06.2001 - 04.2003
Receptionist
VCA Animal Hospital
08.1996 - 06.2001