Wendi Ryan
Certified Pharmacy Technician
Columbus,OH
Summary
Dependable Patient Service Representative / Certified Pharmacy Technician serving diverse needs of patients through active communication and responsive engagement. Skilled in patient care and quickly adapting to the ever changing demands of healthcare. Maintains highest standards of ethics, professionalism and regulatory compliance. Pharmacy Board certified since April 2014 with experience in Retail Pharmacy, Long Term Healthcare and Home Infusion Services.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Administrative Billing Coordinator
Empowering Oasis
Westerville, OH
12.2025 - Current
- Completed claim submissions and tracked denied/pending claims.
- Coordinated with clients to resolve outstanding balances.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA.
- Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Verified insurance to ensure minimal billing issues.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties while in office.
Physician Liaison
Ohio Gastroenterology Group
07.2022 - 04.2026
- Organized paperwork such as charts and reports for office and patient needs.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. This includes office visits along with facility and hospital procedures.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Developed and maintained strong relationships with referring physicians to enhance collaboration and patient referrals.
Research Pharmacy Technician
James Cancer Hospital Solove Research Institute
Columbus, OH
01.2024 - 08.2024
- Maximized pharmacy efficiency through effective communication with frontline staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consistent communication with research staff to assist in scheduling monitor visits and aid in navigation of system during remote visits.
Patient Service Representative
OptumRx
03.2019 - 08.2024
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Trained new hires and assisted in training new pharmacy branches on multiple platforms.
- Assisted pharmacist by filling prescriptions for patients and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Answered incoming phone calls and addressed questions from patients and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Order Entry Technician
PharMerica
04.2014 - 09.2021
- Completed accurate order entry and data verification.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Processed incoming refills, new orders and new admissions through DocuTrack and AS400.
- Aided in monthly inventory counts.
- Worked in multiple departments including Order Entry, IV department and filling medications in the pharmacy to prepare for shipment when needed.
Pharmacist Assistant
Bioscrip Infusion Services
03.2017 - 06.2018
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Assisted pharmacist by filling prescriptions for patients and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Pharmacy Technician
Walgreens Pharmacy
12.2013 - 06.2014
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Pharmacy Technician
Kroger's Pharmacy
07.2013 - 12.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Education
High School Diploma -
West High School
Columbus, OH06-2011
Skills
- Explaining Policy and Procedures
- Patient Engagement
- Prescription Order Verification
- Medication Documentation
- Critical Thinking
- Proper Labeling Procedures
- Resolving Customer Issues
- Deadline oriented
- Recordkeeping
- Payments experience
- Insurance verification
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Administrative Billing Coordinator
Empowering Oasis
12.2025 - Current
Research Pharmacy Technician
James Cancer Hospital Solove Research Institute
01.2024 - 08.2024
Physician Liaison
Ohio Gastroenterology Group
07.2022 - 04.2026
Patient Service Representative
OptumRx
03.2019 - 08.2024
Pharmacist Assistant
Bioscrip Infusion Services
03.2017 - 06.2018
Order Entry Technician
PharMerica
04.2014 - 09.2021
Pharmacy Technician
Walgreens Pharmacy
12.2013 - 06.2014
Pharmacy Technician
Kroger's Pharmacy
07.2013 - 12.2013
High School Diploma -
West High School