Jamela Winters
Milwaukee,WI
Summary
I am committed and results-oriented professional willing to go above and beyond to contribute to team objectives. Highly skilled in collections with aptitude for addressing past-due accounts and cultivating satisfaction.
Overview
9
9
years of professional experience
Work History
Billing Coordinator
Protech Automotive Solutions
Milwaukee, WI
04.2023 - 08.2024
- Examined bills for accuracy to ensure compliance with company standards
- Corrected billing discrepancies according to company guidelines
- Sent finalized bills to Automotive Shop for prompt processing
Customer Service Representative (CSR)
Caliber Collision
Milwaukee, WI
08.2019 - 04.2022
- Managed customer accounts
- Welcomed customers into store
- Booked appointments for clients
Customer Retention Specialist
Charter Communications
Milwaukee, WI
10.2018 - 04.2019
- Addressed and resolved customer concerns regarding billing and service discrepancies to improve retention
- Resolved Charter Communications customer concerns through retention-focused phone support
- Reviewed account histories to identify service issues and billing disputes
Diagnostic Coordinator
Astech
West Allis, WI
08.2018 - 09.2018
- Resolved customer service inquiries to enhance client satisfaction
- Diagnosed technical issues in vehicles using specialized equipment to ensure safety and reliability
- Coordinated Astech schedules across teams and shared daily task updates.
Sales Representative
MetroPCS
Milwaukee, WI
10.2017 - 07.2018
- Provided assistance in adding lines to customer accounts
- Supported customers by resolving billing and technical issues
Furniture Associate
Williams-Sonoma, Inc.
Oklahoma City, OK
08.2015 - 05.2017
- Facilitated efficient location of customer orders to enhance service delivery
- Processed customer orders with high attention to detail to ensure accuracy
Education
Diploma -
Metro Tech High School
Skills
- Billing management
- Billing reconciliation
- Accounts receivable
- Billing software (3 years)
- CCCOne (3 years)
- Workday (3 years)
- Microsoft Office (14 years)
- Account management
- Appointment management
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Billing Coordinator
Protech Automotive Solutions
04.2023 - 08.2024
Customer Service Representative (CSR)
Caliber Collision
08.2019 - 04.2022
Customer Retention Specialist
Charter Communications
10.2018 - 04.2019
Diagnostic Coordinator
Astech
08.2018 - 09.2018
Sales Representative
MetroPCS
10.2017 - 07.2018
Furniture Associate
Williams-Sonoma, Inc.
08.2015 - 05.2017
Diploma -
Metro Tech High School