Heather HANSEN
Salt Lake City
Summary
Multi-talented billing coordinator offering several years of healthcare experience. Familiar with confidentiality requirements, patient care standards and insurance claims processes. Flexible, reliable and goal-focused.
Overview
18
18
years of professional experience
Work History
Billing Coordinator
Conservice Utility Management & Billing
Salt Lake City
04.2023 - Current
- Managed billing processes for utility services and ensured timely invoice generation.
- Coordinated with clients to resolve billing discrepancies and maintain accurate records.
- Reviewed account statements for accuracy and compliance with company policies.
- Collaborated with cross-functional teams to streamline billing workflows and procedures.
- Implemented process improvements to enhance accuracy in billing operations.
- Conducted research and analysis of current billings policies and procedures, making recommendations as needed for improvement or changes.
Administrative Assistant
U of U Hospital – John Moran Eye Center
Salt Lake City
02.2013 - 02.2023
- Transcribe and edit dictated letters to be sent to patients and physicians
- Place orders and track patient diagnostic testing such as labs, MRI/CT scans, lumbar punctures, etc. inside the University and outside facilities
- Develop and analyze weekly surgery packets for Dr. Crum's OR including notes, photos, orders, post op instructions, etc.
- Point person for IME's for Dr. Katz – send invoices, follow up on reports, etc.
- Establish protocols for clinic to streamline the order process and follow up items
- Upload oculoplastics clinic photos to AXIS
- Coordinate surgery and start the pre-authorization process for insurance
- Gather new patient records, imaging, labs, for oculoplastics clinics
- Create and maintain patient post-operative instructions and other patient handouts
- Maintain and update physician calendars
- Make travel plans and process reimbursement for conferences both local and out of state
- Manage and reply to physician correspondences with outside facilities as needed
- Scan patient records into the EMR
- Communicate with patients regarding their plan of care and any follow up items
- Notary Public for Moran Eye Center, including but not limited to new medical students, U of U insurance updates, medical records, staff personal items, etc.
- Active group 'WIG' (WIG= Wildly Important Goals) leader for one of three groups on the Admin team – provide my expertise and knowledge
- Involved in the peer interview process for new hires
- Assist in new hire training and onboarding
Outpatient Services Specialist - OSS
U of U Hospital - John Moran Eye Center
Salt Lake City
09.2009 - 02.2013
- Front desk support/OSS for three Glaucoma and Cataract Ophthalmologists
- Register, check in, check out patients
- Verify insurance, pre-authorize procedures
- Assist in scheduling surgery
- Maintain patient accounts
- Collect funds for services
- Compile and maintain doctor correspondence as needed
Administrative Assistant
U of U Hospital - Cardiovascular Services
Salt Lake City
09.2008 - 09.2009
- Support Cardiovascular Clinic, Vascular Laboratory, EP and Cath Lab.
- HIPAA 'champion' facilitator, EPE team lead.
- Compile employee time records and submit for payroll processing.
- Arrange meetings, minute taking, build and maintain calendars and schedules.
- Track and maintain budgets, accounting functions as needed.
- Arrange travel as requested.
- Compile and maintain HR new employee and termination paperwork.
- Back up front desk personnel.
Patient Financial Advocate – Member OSS Float Team
U of U Hospital - Patient Access
Salt Lake City
02.2007 - 09.2008
- Member of the OSS float team.
- Travel to different clinics within the U of U Hospitals and Clinics when coverage is needed at the front desk.
- Determine site functions and procedures including reports and prep work.
- Collect funds for services.
- Maintain current patient accounts.
- Create new patient accounts.
Education
First Aid and CPR renewal -
University Hospital
Salt Lake City, UT11.2013
Associates Degree - Medical Sciences
Stevens Henager College
Salt Lake City, UT06.2007
CNA course -
Medical Training Center
Salt Lake City, UT11.2005
High School Graduate -
Granite High School
Salt Lake City, UT06.2004
Skills
- Microsoft Office Applications
- Excellent Customer Service
- Internet Explorer
- Detail Oriented
- Telephone Etiquette
- Honest
- Outgoing
- Multi-Tasked
- Reliable
- Punctual
- CPR and First Aid Certified
- Fast Learner
- Billing management
- Invoice accuracy
- Cross-team collaboration
- Effective communication
References
Available upon request
Timeline
Billing Coordinator
Conservice Utility Management & Billing
04.2023 - Current
Administrative Assistant
U of U Hospital – John Moran Eye Center
02.2013 - 02.2023
Outpatient Services Specialist - OSS
U of U Hospital - John Moran Eye Center
09.2009 - 02.2013
Administrative Assistant
U of U Hospital - Cardiovascular Services
09.2008 - 09.2009
Patient Financial Advocate – Member OSS Float Team
U of U Hospital - Patient Access
02.2007 - 09.2008
First Aid and CPR renewal -
University Hospital
Associates Degree - Medical Sciences
Stevens Henager College
CNA course -
Medical Training Center
High School Graduate -
Granite High School