Irina Kolokolnikova
Sacramento,CA
Summary
Detail-oriented administrative and customer service professional with 4 years of experience in billing, payment processing, insurance verification, account review, and customer support. Experienced in reviewing financial information, resolving account discrepancies, processing claims and payments, and maintaining accurate and confidential records. Strong computer, communication, organization, and problem-solving skills, with current coursework in business, accounting, and computer science.
Overview
2
2
Languages
4
4
years of professional experience
Work History
BILLING COORDINATOR
Advanced Micro Endodontcis
Sacramento, CA
09.2022 - Current
- Process daily billing, payments, and account transactions, ensuring accurate and complete records.
- Perform end-of-day billing and payment reconciliation, reviewing transactions and account activity for accuracy.
- Review patient accounts, including balances, payments, adjustments, and insurance activity.
- Verify insurance eligibility, benefits, deductibles, co-insurance, and coverage requirements to determine financial responsibility.
- Review and interpret Explanation of Benefits (EOBs) and reconcile insurance payments and adjustments with patient accounts.
- Research and resolve discrepancies involving claims, payments, account balances, and insurance information.
- Process insurance claims and pre-authorizations, reviewing documentation for accuracy and completeness.
- Explain billing, insurance coverage, treatment costs, and financial responsibilities to patients and respond to account-related questions.
- Maintain accurate and confidential electronic records in compliance with HIPAA requirements and use Eaglesoft for data entry and account management.
- Provide professional customer service while handling multiple administrative and financial responsibilities in a fast-paced office environment.
HONEY SELLER
Golden Honeybees
Sacramento, CA
12.2024 - Current
- Provide customer service and respond to customer questions in a busy sales environment.
- Process cash and digital payments and maintain accurate sales records.
- Track inventory and assist with daily sales activities.
- Communicate product information clearly and professionally to customers.
Education
Associate of Science - Business
Sacramento City College
Sacramento, CA12.2026
High School Diploma -
River City High School
Sacramento, CA06.2018
Skills
- Billing, Payment Processing & Account Reconciliation
- Insurance Verification & Claims Processing
- Account Review & Discrepancy Resolution
- Data Entry & Electronic Record Management
- Microsoft Office & Computer Applications
- Problem Solving & Time Management
- HIPAA Compliance & Privacy
Computer Skills
Microsoft Word, Excel, Outlook, electronic records and billing systems, data entry.
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
HONEY SELLER
Golden Honeybees
12.2024 - Current
BILLING COORDINATOR
Advanced Micro Endodontcis
09.2022 - Current
Associate of Science - Business
Sacramento City College
High School Diploma -
River City High School