Open To Work
NICOLE BROOKS
Royse City
Summary
Hardworking professional highly effective at learning new billing systems, and taking ownership of company-wide billing practices. Over 10 years in customer service experience in diverse and challenging environments. Accustomed to deadline-oriented, target-driven, and high-pressure environments that are committed to customer service satisfaction.
Overview
5
5
years of professional experience
Work History
Billing Coordinator
Henry Meds
San Francisco
07.2024 - 03.2026
- Managed billing inquiries, ensuring timely resolution of discrepancies and customer concerns.
- Coordinated with internal departments to gather necessary documentation for accurate billing cycles.
- Collaborated with customers to resolve disputes.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and email with focus on accuracy and efficiency.
- Handled account payments and provided information regarding outstanding balances.
- Researched and resolved billing discrepancies to enable accurate billing.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Answered telephone and email inquiries with friendly demeanor and full knowledge of billing department processes.
Hospital Remote Scheduling Specialist
HCA Healthcare Inc.
Virginia Beach
08.2023 - 05.2024
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Set up and updated Customer accounts with latest information.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
Scheduling Coordinator/ Orthodontic Specialty Scheduling Coordinator
Mint Dentistry
06.2021 - 08.2023
- Obtained and confirmed demographic information with all patients and entered and updated as necessary.
- Ensured adequate use of physician's time by using a priority list to fill canceled appointment slots, resulting in 15% improvement in scheduling.
- Accurately scheduled and coordinated patient appointments/diagnostic testing by communicating with the patient.
- Reviewed office notes and hospital records to determine outside provider appointments or hospitalization since the last visit.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Kept high average of performance evaluations.
Education
Associate of Applied Science - Cyber Security
Collin College
Plano, TXSkills
- Billing management
- Invoice processing
- Payment collection
- Customer relationship management
- Conflict resolution
- Customer Service Expertise
- High-volume Call Center
- Problem Solving
- MS Office
- Active Listening Skills
- Critical Thinking Skills
- Time Management
- Decision Making
- Professional Telephone Demeanor
- Strong Work Ethic
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$26/hr - $1000/hrTimeline
Billing Coordinator
Henry Meds
07.2024 - 03.2026
Hospital Remote Scheduling Specialist
HCA Healthcare Inc.
08.2023 - 05.2024
Scheduling Coordinator/ Orthodontic Specialty Scheduling Coordinator
Mint Dentistry
06.2021 - 08.2023
Associate of Applied Science - Cyber Security
Collin College