Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Heyward

Jamaica,NY

Summary

Dedicated customer service professional with over 10 years of experience in healthcare and patient support. Proven ability to assist customers with inquiries, ensure smooth operations, and prioritize tasks to meet tight deadlines. Committed to providing excellent service while maintaining safety and efficiency.

Overview

13
13
years of professional experience

Work History

Prior Authorization Specialist, Dept of Surgery

SANFORD I WEILL CORNELL MEDICINE
NEW YORK, NEW YORK
09.2019 - Current
  • Processed referrals and submitted medical records to expedite prior authorization processes.
  • Assisted patients in addressing inquiries and secured necessary documentation to support their needs.
  • Reviewed denials and submitted appeals to gain approvals from insurance companies.

Senior Accounts Administrator

Dept of Surgery
NEW YORK, NEW YORK
07.2015 - 09.2019
  • Performed front desk billing functions and assisted patients with billing inquiries.
  • Communicated with insurance providers to verify coverage and obtain necessary authorizations.
  • Updated and corrected patient registration data while ensuring accuracy and compliance.

Senior Patient Coordinator

Multi Practice
04.2013 - 07.2015
  • Greeted patients and visitors, ensuring a welcoming environment.
  • Verified patients' insurance information and obtained necessary authorizations.
  • Explained financial responsibilities to patients and collected copayments.

Education

Bachelors - Human Services

City College CUNY
NEW YORK
03.2010

Skills

  • Customer service
  • Problem resolution
  • Communication skills

Timeline

Prior Authorization Specialist, Dept of Surgery

SANFORD I WEILL CORNELL MEDICINE
09.2019 - Current

Senior Accounts Administrator

Dept of Surgery
07.2015 - 09.2019

Senior Patient Coordinator

Multi Practice
04.2013 - 07.2015

Bachelors - Human Services

City College CUNY

Similar Profiles

  • Melissa MolinaMelissa Molina

    Surgery Scheduling Coordinator/Prior Authorization Specialist at Sonoran Ear Nose Throat and AudiologySurgery Scheduling Coordinator/Prior Authorization Specialist at Sonoran Ear Nose Throat and Audiology

  • Wendy HymanWendy Hyman

    Surgery Scheduler/Prior Authorization Specialist at Florence Neurosurgery and Spine at McLeod HealthSurgery Scheduler/Prior Authorization Specialist at Florence Neurosurgery and Spine at McLeod Health

  • Amy LeeAmy Lee

    Prior Authorization Specialist /Surgery Scheduling at Women’s Health AdvantagePrior Authorization Specialist /Surgery Scheduling at Women’s Health Advantage

  • Tina PerryTina Perry

    Medical Receptionist/Surgery Scheduler/Prior Authorization Specialist at Thomas W. Kramer, M.D., INC.Medical Receptionist/Surgery Scheduler/Prior Authorization Specialist at Thomas W. Kramer, M.D., INC.

CREATE PROFILE