Adrienne Jaramillo
Clovis,NM
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
8
8
years of professional experience
2016
2016
years of post-secondary education
Work History
General Manager
JCPenney
Clovis, New Mexico
04.2023 - Current
- Managed daily operations to ensure efficient store performance.
- Led and trained staff to enhance customer service quality.
- Oversaw inventory management to maintain stock levels and organization.
- Developed strategies to improve store layout and merchandising effectiveness.
- Evaluated employee performance and provided constructive feedback regularly.
- Facilitated communication between departments to streamline processes and workflows.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Delegated work to staff, setting priorities and goals.
Sales Floor Supervisor
JCPenney
Clovis, NM
07.2020 - 04.2023
- Supervised sales floor staff to ensure excellent customer service.
- Trained new employees on store policies and procedures.
- Managed inventory levels and organized merchandise displays.
- Assisted customers with product inquiries and purchasing decisions.
- Monitored sales trends to identify opportunities for improvement.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Greeted customers, clarifying needs, and identifying solutions to close sales.
- Delegated tasks to maintain efficient workflow.
- Assisted with training, development, and mentoring of sales employees.
Cashier
JCPenney
Clovis, Nm
07.2017 - 07.2020
- Assisted customers with product inquiries and purchase decisions.
- Processed customer transactions accurately and efficiently at the point of sale.
- Handled cash, credit, and debit card payments securely and responsibly.
- Maintained clean and organized checkout area for optimal customer experience.
- Managed inventory by restocking shelves and monitoring product availability.
- Educated customers on promotions and store policies to improve service quality.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Science - Computer Science
Eastern New Mexico University
Portales, NM 01.2025 - 09.2025
Clovis High School
Clovis, NMSkills
- Project management
- Employee training
- Effective communication
- Time and resource optimization
- Motivation
- Verbal and written communication
- Efficient multi-tasker
- Troubleshooting expertise
- Team leadership
- Customer service
Timeline
Bachelor of Science - Computer Science
Eastern New Mexico University
01.2025 - 09.2025
General Manager
JCPenney
04.2023 - Current
Sales Floor Supervisor
JCPenney
07.2020 - 04.2023
Cashier
JCPenney
07.2017 - 07.2020
Clovis High School