Adrienne Lipscomb
Warren,OH
Summary
Seeking position with some scheduling flexibility. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Correctional Officer III
Eastern Correctional Institution
05.2019 - Current
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Administered drug tests to inmates.
- Assisted in intake and release of inmates.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Transported inmates to and from court hearings, medical appointments and other locations.
Assistant Manager
Kids Footlocker Inc
04.2014 - 06.2019
- Coaching, and motivating coworkers to drive sales that deliver exceptional customer service
- Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
- Delivering sales, customer experience, merchandising, visual, and operational expectations
- Ability to learn and share expertise of products and trends to fit customer's needs
- Maintain awareness of all product knowledge, and current or upcoming product / trends
- Contributes positive and inclusive work environment
- Adhered to all store retail procedures and policies.
Direct Care Staff
Better Living Now
04.2015 - 04.2019
- Provide services to people with a broad array of disabilities, whether that be behavioral, physical, or mental health through assistance with activities of daily living
- Transporting to medical appointments
- Enjoying recreational outings together
- Assisting with medication administration
- Personal hygiene and grooming
- Teaching strategies to live as independently as possible
- Administered basic medical necessities and treatments.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
Direct Support Professional (DSP)
CSS, Consumer Support Services Inc
11.2017 - 07.2018
- Assisting clients with minor or major mental and physical disabilities
- Accompanying them to doctor appointments, cooking and serving meals, performing light housekeeping duties, running errands, and providing companionship
- Assisting clients in understanding their available options and helping them select right service plans for their needs.
- Maintained clean, safe, and well-organized patient environment.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Habilitation Aide
The Enrichment Center
09.2010 - 01.2014
- Provides direct assistance and supervision to individuals
- Assist in maintaining the safety and cleanliness of the clients areas
- Participates in assigned assessments, individualized planning, and skill training and behavioral deceleration programs, including recording data
- Observes and reports all health and medical needs of the individuals to their supervisors and keeps parties informed of the individual's well being
- Participates in menu planning and shopping, preparation of meals with individuals in accordance with established menus, and assists individuals in clean up afterwards
- Documents in writing and reports suspected incidents of abuse, exploitation, and neglect to APS and the Director of Services
- Writes incident reports for events that affect the health and safety of individuals
- Transporting clients into community events/outings and work.
Customer Service Representative
USA Mobility Wireless (Teleperformance)
06.2008 - 07.2010
- Work inbound and outbound call queues
- Established strong business relationships and created a deadline-driven team
- Assist customers by troubleshooting issues with equipment
- Negotiate and collect payment on equipment
- Set up new account services for new or prospective customers
- Served multiple customers simultaneously in a stressful environment.
Education
HS Diploma -
Bluefield High School
Bluefield, WV06.2004
Skills
- Date entry skills
- Attentiveness
- Calm under pressure
- Cash management
- Dealing with angry customers
- Flexibility and adaptability
- Prisoner Transport
- Inmate Supervision
Timeline
Correctional Officer III
Eastern Correctional Institution
05.2019 - Current
Direct Support Professional (DSP)
CSS, Consumer Support Services Inc
11.2017 - 07.2018
Direct Care Staff
Better Living Now
04.2015 - 04.2019
Assistant Manager
Kids Footlocker Inc
04.2014 - 06.2019
Habilitation Aide
The Enrichment Center
09.2010 - 01.2014
Customer Service Representative
USA Mobility Wireless (Teleperformance)
06.2008 - 07.2010
HS Diploma -
Bluefield High School
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