Dynamic leader with proven expertise in team management and customer service, honed at Afni Inc, Verizon. Excelled in enhancing customer satisfaction and team productivity through effective coaching and innovative training materials. Skilled in housekeeping knowledge and fostering positive work environments. Achieved significant improvements in service quality and employee performance. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.