Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adrienne Macon

Tuskegee,AL

Summary

Dynamic leader with proven expertise in team management and customer service, honed at Afni Inc, Verizon. Excelled in enhancing customer satisfaction and team productivity through effective coaching and innovative training materials. Skilled in housekeeping knowledge and fostering positive work environments. Achieved significant improvements in service quality and employee performance. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

16
16
years of professional experience

Work History

Housekeeping Supervisor

Tuskegee University
01.2022 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Completed schedules, shift reports, and other business documentation.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Monitored staff performance and provided feedback to drive productivity.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Increased employee performance through effective supervision and training.

Sales Supervisor

Farmers Home Furniture
12.2020 - 01.2022
  • Monitored daily sales performance and provided feedback to each team member.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Customer Service Supervisor

Afni Inc, Verizon
06.2017 - 12.2020
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Monitored front areas so that questions could be promptly addressed.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
  • Kept high average of performance evaluations.

Cosmetology Instructor

Smart Style Salon
11.2015 - 06.2017
  • Recruited clients for students to get practical experience.
  • Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
  • Established relationships with local salons and spas to facilitate job placement opportunities for graduating students.
  • Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
  • Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
  • Maintained up-to-date knowledge of industry standards, regulations, and advancements to ensure relevant instruction.

Child Care Provider

Divine Daycare Centers
01.2009 - 11.2015
  • Liaised with parents and guardians to discuss child progress.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Worked with children to develop good cognitive, physical and language skills.
  • Handled daily administrative tasks efficiently to minimize time away from children.

Education

High School Diploma -

Booker T. Washington
3803 W Martin Luther King Hwy, Tuskegee, AL 36083
05.2009

Skills

  • Housekeeping knowledge
  • Cleaning and sanitation
  • Guest Relations
  • Customer service-focused
  • Cash Handling
  • Punctual and Reliable
  • Team Management
  • Flexible Schedule
  • Hair styling techniques
  • Parent-teacher collaboration
  • Child development expertise
  • Time Management

Timeline

Housekeeping Supervisor

Tuskegee University
01.2022 - Current

Sales Supervisor

Farmers Home Furniture
12.2020 - 01.2022

Customer Service Supervisor

Afni Inc, Verizon
06.2017 - 12.2020

Cosmetology Instructor

Smart Style Salon
11.2015 - 06.2017

Child Care Provider

Divine Daycare Centers
01.2009 - 11.2015

High School Diploma -

Booker T. Washington
Adrienne Macon