Katherine Schaefer
Bloomsburg,PA
Summary
Detail-oriented and proactive professional with 4+ years of experience in project coordination, client support, and systems implementation across enterprise platforms like Workday. Skilled in managing cross-functional projects, providing high-quality client service, and supporting technical teams with configuration testing, ticket resolution, and training delivery.
Overview
6
6
years of professional experience
Work History
Workday Project Coordinator
Washington University in St. Louis
07.2023 - Current
- Tracked project milestones, deliverables, and deadlines using Jira and Smartsheet
- Successfully transitioned the Workday Support Team from Smartsheet to Adoption Planning which resulted in noticeable time savings and improved coordination
- Prepared and delivered presentations in recurring project meetings and executive briefings to communicate updates, milestones, and action items
- Managed change management initiatives, including the development of updated Workday Training materials
- Collaborated with the Integrations and Reporting teams to identify potential risks and ensure that new system changes did not negatively impact data accuracy or functionality
Project Implementation Specialist
Experian Employer Services
07.2022 - 05.2023
- Delivered product demonstrations and conducted training sessions for clients on the Paperless Employee site, ensuring effective user adoption and understanding of features
- Assisted clients with SAML setup, facilitating secure employee and administrator access via Workday, and ensuring smooth system integration
- Served as a liaison between Experian Employer Services’ Product team and clients, addressing product issues, gathering feedback, and facilitating requests for product enhancements
- Investigated and resolved product defects within the Paperless Employee site, focusing on user experience, access issues, and API data integrations to enhance system performance
- Initiated, led, and successfully supported 10 client implementations for the Paperless Employee platform, ensuring timely project delivery and client satisfaction
Client Support Analyst
Experian Employer Services
04.2021 - 07.2022
- Managed client questions, requests, and operational issues related to the Paperless Employee site
- Presented site functionality to clients in relation to integrations with partners like Workday, Taleo, and CSOD, facilitating smooth implementation and understanding of system capabilities
- Conducted audits for high-revenue clients to verify accurate form presentation and oversee annual form resets, ensuring compliance and data integrity
- Supported new I-9 solution through XML file testing and creating standard operating procedures
Business Process Analyst
The Pennsylvania State University
12.2019 - 04.2021
- Co-led the initial training during the transition to Penn State’s Workday recruiting module
- Assisted with Workday ticket support, diagnosing system errors and offering solutions to users, while maintaining efficient ticket tracking and escalation processes
- Developed comprehensive job aids and training materials for the Workday recruiting module, enhancing team understanding and improving system utilization
- Collaborated in testing and validating Workday configuration
HR Assistant
The Pennsylvania State University
02.2019 - 12.2019
- Effectively resolved 300+ queries weekly relating to benefits, retirement, compensation, Workday and HR policies
- Researched and provided information regarding employee’s contribution to University provided medical, dental, and vision coverage
- Produced a consistently high standard of documentation and customer service to 17,000 university employees
- Provided guidance to employees on how to perform basic functions within Workday, such as updating direct deposit information
Education
B.A. - Public Relations
Bloomsburg University of Pennsylvania
05-2018
Skills
- Jira
- Salesforce
- Smartsheet
- Service Now
- Workday HCM
- Workday Recruiting
- Project management
- Documentation management
- Critical thinking
- Conflict resolution
- Customer service
- Interpersonal communication
Timeline
Workday Project Coordinator
Washington University in St. Louis
07.2023 - Current
Project Implementation Specialist
Experian Employer Services
07.2022 - 05.2023
Client Support Analyst
Experian Employer Services
04.2021 - 07.2022
Business Process Analyst
The Pennsylvania State University
12.2019 - 04.2021
HR Assistant
The Pennsylvania State University
02.2019 - 12.2019
B.A. - Public Relations
Bloomsburg University of Pennsylvania
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