ADRIENNE M BRYANT

Oversaw daily operations of call center, ensuring team members achieved set targets.
Managed team of call center agents, providing guidance and coaching as needed.

• Conducted training sessions on Medicaid insurance and DCF health policies for staff and community organizations.
• Negotiated service delivery challenges with Medicaid to secure medical access for DCF-involved children.
• Verified Medicaid enrollment and monitored healthcare service documentation through statistical data collection.
• Served as liaison among Department of Social Services, Medicaid ASO, foster parents, and community providers.

• Screened financial histories of applicants for Connecticut Home Care Program for Elders to assess eligibility.
• Explored community-based services as an alternative to institutional nursing home care.
• Maintained and updated financial records for active clients to ensure accurate reporting.
• Trained co-located agency staff on program updates through monthly in-service training sessions.