Lisa Ahrens
Wattsburg,Pa
Summary
Customer service professional with front desk, cashier, and resort operations experience in hospitality and healthcare settings. Brings a strong work ethic, clear communication, accurate documentation, and steady teamwork to guest support, payment handling, scheduling, and problem resolution.
Overview
26
26
years of professional experience
Work History
Supervisor
Peek N Peak Resort
Clymer, New York
04.2026 - Current
- Supervised resort staff across lodge, golf, and recreation operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
Cashier/Cook/ server /Bartender/Supervisor
Peek N Peak Resort
Clymer, New York
01.2026 - Current
- Processed cash, credit, and resort charge payments at Peek N Peak Resort registers.
- Greeted resort guests and processed cash, card, and room-charge payments.
- Supported resort guest check-in by processing cash, card, and room-charge payments.
- Welcomed guests upon arrival, providing information about amenities and services. and answered questions about lodge, dining, and recreation services.
- Maintained clean, organized checkout area near resort retail and service counters.
- Resolved payment issues and redirected guest concerns to appropriate resort staff.
- Organized and filled shelves with merchandise to ensure product availability.
- Arranged merchandise on counters or tables to enhance visibility and encourage sales.
- Addressed customer inquiries and resolved service issues with professionalism, ensuring a positive guest experience.
- Maintained clean work areas in dining, register, and prep spaces.
- Restocked cashier station condiments and kitchen supplies during service.
- Supported team coordination during busy spa and resort dining periods.
- Assisted kitchen team by preparing menu items to kitchen standards and sanitation procedures.
- Made meals in accordance with company standards and requirements.
- Set up work stations prior to opening to minimize prep time.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
Front Desk associate
Peek N Peak
12.2025 - 01.2026
- Greeted guests, checked them into the hotel, input their information into the computer, and directed them to their rooms. Attended marketplace to assist guests with purchases and created ski passes for guests. Managed incoming phone inquiries and closed out the daily logs for the shift.
- Lodge - January 2026 – Present
- Welcomed guests at the resort entrance. and managed front desk check-ins.
- Managed and completed guest reservation transactions., cancellations, and room changes.
- Responded to incoming calls from guests seeking assistance. and routed requests to departments.
Sales Associate
Dollar General
09.2025 - 12.2025
- Operated cash register and processed sales, returns, and payment transactions
- Assisted customers with purchases and product location throughout Dollar General store
- Interacted with customers and utilized computer and accounting skills to assist sales.
- Stocked shelves with merchandise and maintained organized aisles and backroom
Bachelor of Healthcare Management, Health Care Services Administration Management
America Intercontinental University
02.2024 - 11.2025
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Phlebotomist
AHN St. Vincent's Hospital
03.2024 - 11.2024
- Collected blood specimens from patients across AHN St. Vincent’s Hospital units
- Verified patient identity using wristbands and requisitions before venipuncture
- Labeled specimens and prepared samples for laboratory processing
- Scanned patient bands using handheld technology to ensure accurate identification and label printing for lab draws. Collaborated with team members to enhance patient care and streamline processes. remove then had to quit due to health reasons, but I wanted to continue my career in the healthcare field. Pursued bachelor's degree in business healthcare management with specialization in administration management to advance career in healthcare. remove finishing a year earlier than expected.
Phlebotomy Technician
ACL
11.2018 - 02.2020
- Performed venipuncture for ACL clinical laboratory patient collection sites.
- Collected blood specimens using proper tubes, lancets, and collection supplies.
- Verified patient identity and matched orders with specimen labels.
- Printed labels for overnight collections to ensure accurate tracking. Checking the board on the computer faithfully to see if there were new orders. Organized tray for blood collection supplies to streamline workflow. Performed blood draws for emergency room and DUI cases while managing invoicing for lab testing.
HHC
Voices For Independence
Erie, PA
04.2015 - 04.2017
- Maintained clean, organized environment promoting client safety and enhancing satisfaction. Dressed, groomed, and fed patients with limited physical abilities to support basic needs. Improved patient outlook and daily living through compassionate care. Supervised medication administration, personal hygiene, and other activities of daily living. Tracked and reported client progress through detailed observations and conversations, facilitating personalized care.
- Executed daily operational tasks in a timely manner.
- Proposed creative strategies to improve team effectiveness and results.
- Collaborated with a varied team to meet objectives and resolve product-related challenges.
Homemaker
Stay At Home Mom
Erie, Pennsylvania
12.2001 - 01.2015
- Oversaw household operations while caring for children, creating a nurturing and structured environment. December 2001-2015
- Managed household schedules and family routines for stay-at-home mom environment.
- Coordinated childcare, school activities, and daily transportation, facilitating children's participation in events and routines.
- Organized meals, grocery planning, and kitchen inventory for home operations.
- Planned appointments, calendars, and household reminders across family members.
- Prepared budgets, tracked expenses, and handled household purchases.
- Fostered effective family communication and resolved daily challenges, maintaining a harmonious home environment.
- Arranged family events, seasonal tasks, and home organization projects.
- Maintained safe play environment.
- Observed and monitored children's play activities.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Instructed children in eating, resting and restroom habits.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Provided nurturing and appropriate environment for children of various ages.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
- Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Stay at home mom while husband was on the road driving a truck. Keeping the household finances and upkeep going, while also taking care of six children through high school and all their events.Also, finding time for me to get my medical assistant certificate, and go to school for LPN. We all graduated through high school, and all of these special events through wrestling, cheerleading, drama, dance, homecomings, Proms, and graduation. Being a single mom with six kids and doing all that that took some organizational skills
- Cared for children in institutional settings.
Medical Assistance
Lamberton
Erie, PA
03.2001 - 12.2001
- Conducted preliminary physical tests to ensure accurate patient history documentation.Communicated patient concerns, condition updates, and refill requests to physicians to support timely treatment. Coordinated patient appointment scheduling via phone and in person to enhance access to care. Collaborated with local pharmacies to resolve and clarify issues with patient medication. Efficiently performed insurance verification and pre-certification, and pre-authorization functions. Assisted with diagnostic testing by collecting and packaging biological specimens for external lab processing
- Assessed Lamberton patient needs and prepared exam rooms for visits.
- Collected vital signs and documented patient information in medical records.
- Assisted Lamberton providers during exams and minor procedures.
Education
Bachelor's Degree -
America Intercontinental University
Phoenix, AZ11-2025
Associate Degree -
Tri-State Business Institute
09-2009
Diploma -
Great Lakes Institute of Technology
05-2009
High School Diploma -
ICS Newport Pacific High School
08-1993
Skills
- Office skills, Two years front desk experience, Computer skills, Microsoft 365, Excel, PowerPoint, Data collecting, reporting, and entry, Accounting, Health insurance, Appointment scheduling, Typing, Phone Etiquette, answering multiple phone lines, organizations, and teamwork
- Personal skills, Communication, interaction with other people, morals and ethics, proper manners, and being a good listener
- Medical skills, medical office experience, patient care, front and back desk, laboratory experience, injections, healthcare data collection, FDA regulations and rules, HIPAA and OSHA regulations, acknowledgement, vital signs, hospitals And doctor's office settings, mental health patients, elderly patient, pediatric patients, pre offer pre authorization for insurance billing, coding laboratory experience, specimen collection, labeling, using EHR and EHM, front and back of medical offices, intake, anatomy, transcription, multiple phone lines and computers, communication with patients at home over the phone, greeting patients
- Sales associate, retail sales, greeting customers, cash on hand, computer work organization, cleaning, and recovery
- Patient scheduling
- Insurance verification
- Medical billing
- Electronic records
- Front desk operations
- Customer service
- Team coordination
- Data entry
- Office administration
- Risk management
- Task delegation
- Documentation and reporting
- Conflict resolution
- Processes and procedures
- Verbal and written communication
- Attention to detail
- [Software] experience
- Safety protocols
- Process monitoring and improvement
- Public speaking
- Decision-making
- Employee motivation
- Department organization
- Coaching and mentoring
- Goal oriented
- Training and mentoring
- Schedule development
Timeline
Supervisor
Peek N Peak Resort
04.2026 - Current
Cashier/Cook/ server /Bartender/Supervisor
Peek N Peak Resort
01.2026 - Current
Front Desk associate
Peek N Peak
12.2025 - 01.2026
Sales Associate
Dollar General
09.2025 - 12.2025
Phlebotomist
AHN St. Vincent's Hospital
03.2024 - 11.2024
Bachelor of Healthcare Management, Health Care Services Administration Management
America Intercontinental University
02.2024 - 11.2025
Phlebotomy Technician
ACL
11.2018 - 02.2020
HHC
Voices For Independence
04.2015 - 04.2017
Homemaker
Stay At Home Mom
12.2001 - 01.2015
Medical Assistance
Lamberton
03.2001 - 12.2001
Bachelor's Degree -
America Intercontinental University
Associate Degree -
Tri-State Business Institute
Diploma -
Great Lakes Institute of Technology
High School Diploma -
ICS Newport Pacific High School