Donald Milam
Gastonia,NC
Summary
Results driven sales professional known for excelling in customer service, communication, negotiation, problem solving and client satisfaction. Skilled in identifying customer needs and optimizing processes. Successfully conducted numerous one-call close appointments ensuring high satisfaction and effective client focused solutions. Specializes in customer relationship management and strategic sales planning.
Overview
3
3
years of professional experience
Work History
Sales Representative
Leaf Home Bath
11.2024 - 05.2025
- Conducted 15 per week one-call close appointments in the customer's home.
- Maintained accurate records of all sales and prospecting activities.
- Listened to customer needs to identify and recommend best products and services.
- Prepared and delivered appropriate presentations on products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Processed finalized sale, contract and credit application.
Team Lead
Forward Majority
08.2024 - 11.2024
- Engaged and helped register 350 voters,
- Managed a 6 person team , monitored location, progress, and reviewed collected Voter registration forms.
- Oversaw quality control to identify inconsistencies.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Reviewed completed work to verify consistency, quality, and conformance.
Seasonal Associate
Amazon
06.2024 - 08.2024
- Company Overview: Amazon warehouse CDL9
- Employed at Amazon warehouse CDL9 for seasonal package sorting each shift sorted twice the normal daily volume of packages.
- Amazon warehouse CDL9
- Trained 4 new associates on sorting operations, policies, and procedures.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Self-Employed – Medical Courier
AEX Group
09.2022 - 03.2023
- Load, account for, and deliver pharmaceuticals on a set route with between 15 and 25 stops over 100 miles with zero inventory loss or safety concerns.
Self-Employed – Medical Courier
Courier Express
08.2022 - 03.2023
- Load, account for, and deliver pharmaceuticals to patients' homes for in-home medical treatments and retrieve Veterinary in the South Charlotte area with between 15 and 25 clinics over 5 hours five nights a week.
Education
Some College (No Degree) - General Studies
South Puget Sound Community College
Olympia, WANEPQ level 3 -
7th Level
OnlineSales Fundamentals -
LinkedIn
Sales: Closing Strategies -
LinkedIn
Salesforce Essential Training -
LinkedIn
Skills
- Customer Service
- Sales
- Management
- Data analysis
- Problem-solving
- Slack
- Sales presentations
- Customer needs assessment
- Record management
- Team leadership
- Process optimization
- Quality control
Military Experience
US ARMY, COMBAT VETERAN, Retired
Timeline
Sales Representative
Leaf Home Bath
11.2024 - 05.2025
Team Lead
Forward Majority
08.2024 - 11.2024
Seasonal Associate
Amazon
06.2024 - 08.2024
Self-Employed – Medical Courier
AEX Group
09.2022 - 03.2023
Self-Employed – Medical Courier
Courier Express
08.2022 - 03.2023
Some College (No Degree) - General Studies
South Puget Sound Community College
NEPQ level 3 -
7th Level
Sales Fundamentals -
LinkedIn
Sales: Closing Strategies -
LinkedIn
Salesforce Essential Training -
LinkedIn
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