Adrienne Oziah
425 North Hickory Street,Waterman, IL 815-761-1011 (mobile) aoziah2@yahoo.com
Summary
Dedicated Account Manager with a proven track record at Stumm Insurance, excelling in client satisfaction and retention. Skilled in project multitasking and organization. My attention to detail and commitment to excellent customer service drive successful outcomes in all client interactions.
Overview
19
19
years of professional experience
Work History
Account Manager
Stumm Insurance
Warrenville, Illinois
03.2025 - Current
- Manages client accounts to ensure satisfaction and retention.
- Assist clients in navigating the claims processes effectively and efficiently.
- Train junior staff on best practices in account management and customer service.
- Involvement with all types of employer-group benefits.
- Development of renewal exhibits, RFPs, census compilations, bill audits, and new carrier implementations.
Account Coordinator
Stumm Insurance
Warrenville, IL
07.2023 - 03.2025
- Established relationships with key stakeholders within the organization.
- Utilized problem solving skills to resolve customer issues in a timely manner.
- Managed client relationships by providing timely responses to inquiries.
- Researched discrepancies between vendor invoices and purchase orders before making payments.
- Communicated with customers when issues arose to inform regarding problem resolution.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Managed client accounts, ensuring timely project delivery and customer satisfaction.
Office Associate
DeKalb Police Department
DeKalb, IL
08.2021 - 07.2023
- Provides administrative support to the department including composing and editing of confidential reports, correspondence, and other materials. Assists with scheduling and coordination of meetings, appointments and/or special events.
- Enters information into various departmental systems including FOIA, INCODE, BS&A, RMS, NIBRS, Microsoft Outlook, Office, Word, and Excel.
- Collect payments, issued receipts, balance all transactions, and updated accounts to reflect new balances.
- Independent position, working several tasks at once, generating reports, all while maintaining security and confidentiality.
911 Telecommunicator
DEKALB POLICE DEPARTMENT
DeKalb, IL
05.2007 - 08.2021
- LEADS 2000 Agency Coordinator for the entire Police Department
- Dispatch police, fire, EMS apparatus immediately upon receipt of emergency calls.
- Extensive interaction with the general public, requiring professional and timely responses.
- Periodically coordinate or respond to special projects as assigned.
- Trained new employees in learning skills such as computer applications, phone systems and workplace policies and procedures.
- Certified in CPR to provide First Point of Contact emergency assistance to callers.
- Prioritize responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Education
Bachelor of Science - Sociology, Psychology
Northern Illinois University
Skills
- Attention to detail
- Computer applications
- Excellent customer service
- Data entry
- Organization
- Reliable and trustworthy
- Working collaboratively
- Project multitasking and prioritization
Additional Information
- Awards: , 2015, DeKalb Police Department, Caught In The Act Commendation - Stabbing Investigation 14-6722 2016, DeKalb Police Department, Caught In The Act Commendation – Armed Robbery 16-9962
- Training: Emergency Medical Dispatch, Fire Dispatch, Law Enforcement Dispatch, CPR Certified.
Timeline
Account Manager
Stumm Insurance
03.2025 - Current
Account Coordinator
Stumm Insurance
07.2023 - 03.2025
Office Associate
DeKalb Police Department
08.2021 - 07.2023
911 Telecommunicator
DEKALB POLICE DEPARTMENT
05.2007 - 08.2021
Bachelor of Science - Sociology, Psychology
Northern Illinois University