Sarah Leinhase
Grand Rapids,MI
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management and organizational skills.
Overview
15
15
years of professional experience
Work History
Account Manager
The Brouwers Agency, LLC
01.2023 - Current
- Michigan Licensed property and casualty insurance agent.
- Respond to client inquiries through phone calls (up to 50 daily) and email providing prompt and accurate information.
- Proactively identify additional insurance needs and offer tailored solutions, enhancing client relationships, and over revenue.
- Successfully re-quote existing policies, resulting in a 90% retention rate.
- Data entry for quoting new insurance policies.
- Maintaining in-depth knowledge of carrier information and underwriting guidelines as the designated point person for the team.
- Manage a portfolio of high-net-worth clients with annual premiums exceeding $60,000, ensuring exceptional customer service and meticulous attention to detail.
Account Manager
Unitas Dental
01.2020 - 01.2023
- Negotiate contracts and closed agreements to maximize profits related to dental reimbursements.
- Oversaw multiple accounts and worked diligently to meet and exceed performance.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
- Listen to customers needs to identify and recommended best options and services for the practice.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Phlebotomist
Sonora Quest Laboratories
04.2018 - 09.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Supply Chain Analyst
The Tech Group Michigan
08.2013 - 01.2015
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Optimized supply chain processes by implementing data-driven analysis and forecasting methods.
- Analyzed transportation costs to identify opportunities for optimization through carrier consolidation or route adjustments.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Collaborated with cross-functional teams to develop and execute end-to-end supply chain strategies that supported business objectives.
Customer Service Representative
The Tech Group Michigan
03.2009 - 01.2015
- Receive and enter purchase orders from various customers in MFGPro.
- Verify information being entered into the system is correct for all customers
- Solving problems quickly and effectively.
- Establish a solid relationship between The Tech Group and its customers.
- Responsible for all filing and organizing all paperwork within the Material Department.
- Assist in various tasks and projects within the Materials Department.
Skills
- Relationship building
- Problem solving
- Confidentially
- Executive Support
- Attention to detail
- Hawksoft
- Microsoft Office Suite
- Microsoft Excel
- Microsoft SharePoint
- Extremely detail orientated
- Strong ability to learn new things quickly
- Excellent customer service skills
- Excellent time management and organization skills
Timeline
Account Manager
The Brouwers Agency, LLC
01.2023 - Current
Account Manager
Unitas Dental
01.2020 - 01.2023
Phlebotomist
Sonora Quest Laboratories
04.2018 - 09.2018
Supply Chain Analyst
The Tech Group Michigan
08.2013 - 01.2015
Customer Service Representative
The Tech Group Michigan
03.2009 - 01.2015
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