Summary
Experienced professional with a strong background in the healthcare industry, providing comprehensive healthcare services and support in prison and nursing home settings. Proficient in handling administrative functions within the healthcare delivery system, with exceptional skills in prioritization, deadline management, and scheduling. Recognized for ability to ensure quality assurance compliance and accurately report vital signs. Known for exercising clinical judgment and making sound decisions. Effective communicator with patients, families, and professionals at all levels. Active member of the American Association of Health Care Administrative Management (A.A.H.A.M). Pursuing health care administration licensure while holding an MA in health care administration. Highly organized and detail-oriented, proven able to effectively manage and motivate student learning. Collaborative approach in creating stimulating learning environments, utilizing strong organizational and student engagement skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Kelly Education BCPS Substitute Teachers
Baltimore County Public Schools
01.2023 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed lesson plans designed by absent teachers.
Behavior Technician - Autism Support
Clearview Elementary
01.2023 - 06.2024
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Worked as part of collaborative team to address changing needs of children and families.
- Implemented strategies to reduce anxiety and stress levels in clients.
CCHD COVID-19 Call Center Rep.
Carroll County Health Department
01.2020 - 01.2021
- Answered incoming calls, chat messages, and email communications to handle COVID-19 concerns
- Offers actionable solutions for customer concerns by following internal database prompts and company scripts
- Safeguarded customer data by observing all information security policies and confidentiality guidelines
- Accommodated callers with special needs such as language interpretation and call escalation to specific departments
- Assisted clients in coordinating and preparing for COVID-19 appointments
- Referred unresolved customer grievances to designated departments for further investigation
- Completed inquiries and followed up with customers to share findings and offer solutions.
Shift Coordinator/Personal Assistant
01.2016 - 01.2017
- Supervise elderly individuals in managing their business affairs
- Handle administrative duties – paid bills, made phone calls for financial and health care matters
- Schedule medical, social work, transport, and other senior-care activities, appointments, and services
- Manage client's payroll to ensure payments are made to other personal care assistance
- Assist clients with exercising and recreational activities to keep them active
- Set up senior care to provide services to increase client's independence and mobility.
Home Care Assistant
01.2015 - 01.2016
- Provide personal, social, physical, and emotional support to an artistic young adult individual
- Assisted families and artistic individuals with services to improve their learning ability and daily living skills
- Consistently educate the individual in daily living skills to improve his independence in washing laundry, counting monies-change, preparing meals, dressing/grooming, cleaning, and traveling
- Reinforce academic learning, and assist with developing communication skills.
Certified Nursing Assistant
Prison Health Services (PHS)
01.1989 - 01.2010
Education
MA in Health Care Administration - Health Administration
01.2019
- Honoree of Golden Key International Honour Society
- 3.9 GPA
Nursing Assistant Certification -
06.2015
Bachelor of Science - Health Administration
05.2014
- 3.8 GPA
Skills
- Subject matter expertise
- Student Engagement
- Cultural Sensitivity
- Instructional technology
Certification
- Medical Laboratory Procedures
- CPR/First Aid
- Law and Ethics
- Medical Terminology
- Communications
- Computer Studies
- Anatomy and Physiology
- Certified Med Tech
- Phlebotomist
- HIV Counseling
Volunteer Experience
- Ameri Corps, Baltimore, MD, Student support, August 2018, June 2019
- AARP 50+, Baltimore, MD, Volunteer, January 2015, June 2017
Timeline
Kelly Education BCPS Substitute Teachers - Baltimore County Public Schools
01.2023 - Current
Behavior Technician - Autism Support - Clearview Elementary
01.2023 - 06.2024
CCHD COVID-19 Call Center Rep. - Carroll County Health Department
01.2020 - 01.2021
Shift Coordinator/Personal Assistant -
01.2016 - 01.2017
Home Care Assistant -
01.2015 - 01.2016
Certified Nursing Assistant - Prison Health Services (PHS)
01.1989 - 01.2010
Ashford University (online) - MA in Health Care Administration, Health Administration
Allen School for Nursing - Nursing Assistant Certification,
Briarcliffe College - Bachelor of Science, Health Administration
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