ADRIENNE RAMSEY
New Bloomfield,Missouri
Summary
With a diverse range of work experiences, I have gained valuable skills in customer-facing roles and independent work settings. I recognize the significance of quality and accuracy in any job and consistently strive to deliver exceptional results. Additionally, I pride myself on maintaining a strong work ethic and fostering a harmonious work environment.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Missouri State Penitentiary
03.2021 - Current
- Educate interested Missouri constituents on the history of the penitentiary
- Arrange and facilitate penitentiary tours
- Maintain the current inventory database.
Server/Customer Service Associate
Arris’s Pizza Palace
12.2019 - 03.2020
- Greet guests
- Electronically process reservations, dine-in, and to-go food orders.
Opaa Food Management (New Bloomfield Public School)
11.2018 - 11.2019
- Prepare foods in accordance with the menu plan and strict Opaa recipe guidelines
- Maintain accurate production records
- Operate kitchen equipment upon receiving qualifying paper certification
- Maintain current inventory/restock in accordance with Missouri health guidelines.
Hostess
Chili’s Bar and Grill
12.2017 - 08.2018
- Greet guests
- Electronically process reservations, dine-in, and to-go food orders
- Worked as a productive team player in fast-paced environment
- Communicate effectively with management and kitchen staff.
Eligibility Specialist
Missouri Department of Social Services
03.2016 - 07.2017
- Serve Missouri constituents by explaining the Medicaid application process
- Conduct interviews with constituents and obtain the required application documents
- Correspond with supervisors on a daily basis per workload
- Independently determine Missouri constituent eligibility per Regulation.
Data Entry Specialist/ Call Center Representative
System Methods Incorporated
10.2011 - 02.2016
- Processing child support payments in the SDU system in accordance with Standard Operating Procedures
- Performed basic In-House call center duties
- Collect, research, organize and analyze data
- Scan documents and attach them to correct cases
- Fax documents accordingly per request by clients
- Maintained a positive and healthy work environment.
Call Center Representative/ Workman's Compensation Coordinator
Go Partners Healthcare Solutions
10.2009 - 09.2011
- Schedule patients for orthopedic doctors in California
- Basic In-House call center duties
- Logged/tracked every In-house call in excel program
- Scan and fax medical documents to nurses
- Work independently processing workman's compensation claims
- Maintained healthcare Hippa codes and procedures.
Education
Associates Degree - Business And Computers Specialist
Metro Business College
Jefferson City, Missouri06.2008
Diploma - Business
Jefferson City High School
Jefferson City, Missouri05.2002
Skills
- Regulatory Compliance
- Customer Support
- Appointment Scheduling
- Clerical Support
- Team Collaboration
- Product Knowledge
- Customer Complaint Resolution
- Sales closing
- Guest Services
- Customer Service
- Multi-Line Phone Systems
- Problem Resolution
- Safety Regulations
- Refunds and exchanges
Timeline
Customer Service Associate
Missouri State Penitentiary
03.2021 - Current
Server/Customer Service Associate
Arris’s Pizza Palace
12.2019 - 03.2020
Opaa Food Management (New Bloomfield Public School)
11.2018 - 11.2019
Hostess
Chili’s Bar and Grill
12.2017 - 08.2018
Eligibility Specialist
Missouri Department of Social Services
03.2016 - 07.2017
Data Entry Specialist/ Call Center Representative
System Methods Incorporated
10.2011 - 02.2016
Call Center Representative/ Workman's Compensation Coordinator
Go Partners Healthcare Solutions
10.2009 - 09.2011
Associates Degree - Business And Computers Specialist
Metro Business College
Diploma - Business
Jefferson City High School
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