Julian Rodriguez
Port Saint Lucie,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for putting customers first, before anything else.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Martin County Sailfish Splash Waterpark
Stuart, FL
03.2023 - 09.2023
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
- Consulted with customers regarding needs and addressed concerns.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Addressed customer questions and concerns regarding products and services.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Assisted in serving meals to customers as needed.
- Communicated effectively with fellow staff members regarding meal preparations.
- Inspected finished dishes for quality assurance purposes.
- Kept the kitchen area clean at all times during shifts.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Skills
- Team Collaboration
- Regulatory Compliance
- POS System Operation
- Complex Problem-Solving
- Customer Service
- Stock replenishment
- Regulatory Safety Knowledge
Timeline
Customer Service Associate
Martin County Sailfish Splash Waterpark
03.2023 - 09.2023