Adrienne Reid
Memphis
Summary
Professional with strong background in customer interactions along with dynamic forklift operator training. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Skilled in planning and coordination, ensuring operational efficiency and a positive work environment.
Overview
14
14
years of professional experience
Work History
Forklift Operator Trainer
Sephora
2024.03 - 2025.05
- Assigned new driver associates to showcase their abilities to qualify for the job
- Train all new hires understanding meeting OSHA standards
Lead Forklift Operator
DHL
2022.04 - 2024.02
- Conducted regular safety meetings with fellow operators, reinforcing the importance of following best practices while using heavy machinery.
- Upheld strict compliance with OSHA regulations and company safety policies at all times, setting a positive example for the entire team.
Lead Forklift Operator
Medtronic
2019.05 - 2022.03
- Communicated effectively with supervisors and peers alike, ensuring a cohesive team environment conducive to productivity.
- Enhanced workplace safety by conducting regular equipment inspections and addressing potential hazards in a timely manner.
Warehouse Forklift Operator
Sam's Club
2017.08 - 2019.04
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
Customer Service Cashier
Sam's Club
2015.11 - 2019.04
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Representative
Pizza Hut CC
2013.08 - 2015.10
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Responded to customer requests for products, services, and company information.
Nail Technician Assistant
House of Style Dba Awesome Creations
2011.08 - 2013.07
- Maintained high levels of sanitation by diligently cleaning and sterilizing all instruments after each use.
- Assisted lead nail technicians with preparation of tools and supplies, ensuring smooth operations and time efficiency.
Education
Gould's Academy Cosmetology Graduate
Hamilton High School 2013
Memphis2025-01
Skills
- Customer service
- Forklift operator certification
- Customer support
- Active listening
- Critical thinking
- Data entry
- Public speaking
- New hire training
- Planning and coordination
- Creative problem solving
- Warehouse operations
- Problem resolution
- Social media content
- Friendly communication
- Team collaboration
Timeline
Forklift Operator Trainer
Sephora
2024.03 - 2025.05
Lead Forklift Operator
DHL
2022.04 - 2024.02
Lead Forklift Operator
Medtronic
2019.05 - 2022.03
Warehouse Forklift Operator
Sam's Club
2017.08 - 2019.04
Customer Service Cashier
Sam's Club
2015.11 - 2019.04
Customer Service Representative
Pizza Hut CC
2013.08 - 2015.10
Nail Technician Assistant
House of Style Dba Awesome Creations
2011.08 - 2013.07
Gould's Academy Cosmetology Graduate
Hamilton High School 2013