Adrienne Rosa
Pharr,TX
Summary
Enthusiastic retail sales associate, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and training in customer service in a retail sales environment.. Motivated to learn, grow and excel in retail sales and management.. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Retail Store Manager
Circle K
Pharr, United States
12.2020 - 08.2022
- Resolved customer service issues promptly
- Excelled in upselling- one week, I was the#4 upseller in South Texas (excluding Houston).
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ensured safety and security within the store
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Helped customers locate appropriate store locations of products, answered questions about products, and provided solutions for various customer issues.
Resident Physician-/Preventive Medicine Specialist
University Of Texas, Rio Grande Valley
McAllen, TX
07.2018 - 07.2020
- This was a complex position, requiring a variety of managerial skills in order to develop plans that dramatically reduce the risk of disease for either individuals or communities. Please ask for a detailed summary of these skills.
Driver
Uber
Albuquerque, NM
10.2016 - 06.2018
- Provided more than 3,000 rides for passengers in addition to product-delivery rides, all while maintaining the gold standard of customer service
- Delivered goods and products to customers on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions and avoiding dangerous driving actions.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage
- Generated consistent referrals and repeat business by providing friendly and fast service.
Resident Physician, Pediatrics
University Of New Mexico, NM
Albuquerque, NM
07.2013 - 07.2015
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases.
- Completed a 1-month rotation in toxicology at the New Mexico Poison Control Center
- Performed medical care under guidance of attending physician.
- Diagnosed and treated patients suffering from chronic conditions.
- Managed the inpatient care of 6-10 pediatric patients daily
- Interviewed patients concerning physical complaints, discussed symptoms, asked questions and suggested treatment options.
- Demonstrated care and compassion in explaining diagnosis, prognosis and treatment to patients and family members.
- Communicated with patients to gain medical history and lifestyle information.
Certified IV Pharmacy Technician
Northwestern Memorial Hospital
Chicago, IL
02.2005 - 06.2007
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with a strong commitment to accuracy, efficiency, and service quality.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Worked night shift full time while attending graduate school full time during the day at a hospital with 7 ICUs and 14 floors of patient-care units
Medical/Unit Secretary
Northwestern Memorial Hospital
Chicago, IL
05.2004 - 02.2005
- Answered telephone calls and directed calls to the appropriate staff or patient room
- Utilized data entry skills in framework of medical
- Paged medical providers throughout the hospital as necessary
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Certified Pharmacy Technician (CPhT), (Retail)
Walgreens
Chicago, IL
07.2003 - 05.2004
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated directly with doctors offices via telephone, fax, and email.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Restocked automated medication dispensing equipment.
Certified IV Pharmacy Technician (CPhT), Retail
Walgreens
Indianapolis, IN
06.1999 - 07.2003
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Education
MPH
University of Texas, Rio Grande Valley
McAllen, TXMS Program in Clinical Laboratory Sciences
Rush University
Chicago, ILMD (medicine)
Ben Gurion University of The Negev
Be'er-Sheva, Israel06.2013
Bachelor of Arts - Music
Butler University
Indianapolis, IN06.2003
Skills
- Sales Promotion
- Retail Store Support
- Word Processing
- POS Terminal Operations
- Money Handling
- Microsoft Office Proficiency
Certification
- Active TABC license-December 2020-present
Languages
Spanish
Limited Working
Hebrew
Professional Working
Polish
Professional Working
German
Professional Working
Timeline
Assistant Retail Store Manager
Circle K
12.2020 - 08.2022
Resident Physician-/Preventive Medicine Specialist
University Of Texas, Rio Grande Valley
07.2018 - 07.2020
Driver
Uber
10.2016 - 06.2018
Resident Physician, Pediatrics
University Of New Mexico, NM
07.2013 - 07.2015
Certified IV Pharmacy Technician
Northwestern Memorial Hospital
02.2005 - 06.2007
Medical/Unit Secretary
Northwestern Memorial Hospital
05.2004 - 02.2005
Certified Pharmacy Technician (CPhT), (Retail)
Walgreens
07.2003 - 05.2004
Certified IV Pharmacy Technician (CPhT), Retail
Walgreens
06.1999 - 07.2003
MPH
University of Texas, Rio Grande Valley
MS Program in Clinical Laboratory Sciences
Rush University
MD (medicine)
Ben Gurion University of The Negev
Bachelor of Arts - Music
Butler University
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