Adrienne Snipes
Chicago,IL
Summary
Accomplished security professional with a proven track record at Security Logistics, specializing in CCTV surveillance and relationship management. Expertise in emergency response and asset protection has driven a 40% reduction in security breaches, enhancing safety protocols and client trust. Strong investigative skills further contribute to comprehensive risk assessments and improved operational efficiency. Committed to advancing security measures while fostering positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Security Logistics
Midlothian, IL
12.2022 - 11.2024
- Responded to alarms and conducted investigations as required.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Monitored security cameras to identify and respond to suspicious activity.
- Patrolled crowds during events to preserve order and promote security.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Security Officer
Titan Security
Chicago, IL
06.2021 - 11.2022
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided friendly and professional assistance to employees, visitors and customers.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Searched bags manually to identify prohibited items and contraband.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored CCTV systems to ensure safety and security of premises.
- Verified photo IDs and tickets to allow guests passage.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
Guest Service Representative
United Center, At Your Service
Chicago, IL
09.2018 - 04.2020
- Resolved guest complaints in a professional manner.
- Answered incoming calls from guests seeking reservations or general information.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Resolved customer disputes in a professional manner while maintaining positive relationships.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Provided assistance to guests throughout their stay.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Encouraged customers to provide feedback on their stay experiences.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored security cameras to ensure safety of customers and staff.
- Built and maintained productive relationships with employees.
- Provided guidance to new team members on how to perform tasks correctly.
- Handled customer complaints professionally and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Austin College & Career Academy
Chicago, IL06-2021
Skills
- Report writing
- Access control
- Investigative skills
- Crime prevention
- Metal detector operation
- Premises patrol
- CCTV monitoring
- CCTV surveillance
- Interior and exterior patrol
- Background investigations
- Emergency response
- Security guard license
- Security systems
- Asset protection
- Relationship building and management
- General security
- Workplace violence prevention
- Access control management
Affiliations
- Volunteer Work
- Reading books
- Writing
- community service
Accomplishments
- Passing my conceal to carry class and also earning my foid.
Certification
- 20 hour certification
- foid card
- security guard license
Languages
English
Professional
Career Profile
- Received my 20 hour certification at the age of 18.
- Received another cpr card at the age of 21.
- Received my perc card at the age of 18.
- Received my foid at the age of 21.
References
References available upon request.
Timeline
Security Officer
Security Logistics
12.2022 - 11.2024
Security Officer
Titan Security
06.2021 - 11.2022
Guest Service Representative
United Center, At Your Service
09.2018 - 04.2020
High School Diploma -
Austin College & Career Academy
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