Adrienne Woodward
Westland,MI
Summary
Meticulous admissions coordinator with expertise in electronic records management and patient registration. Committed to confidentiality and effective communication, consistently streamlining processes to enhance patient experience.
Overview
17
17
years of professional experience
Work History
Registration Administrator
Resurrection Medical Center
Chicago, Illinois
03.2025 - 03.2026
- Maintained confidentiality of patient records in compliance with regulations.
- Guided patients in understanding required documentation, facilitating successful registration and minimizing delays.
- Coordinated scheduling of appointments, verification of insurance coverage, and collection of payments to streamline patient registration.
- Gathered personal and insurance information from each patient.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Contacted patients to resolve outstanding balances on accounts.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Gathered, verified, and processed patient paperwork.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Inquired with clients to collect necessary information for documentation.
- Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
- Enhanced electronic records management systems to meet new needs and forecasted demands.
- Generated forms related to registration process such as release of information forms and financial responsibility forms.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
- Assisted in training new registrars on proper registration techniques and use of computer systems.
- Oversaw registration process to ensure completion and accuracy of all required forms, enhancing compliance and patient experience.
- Created new patient accounts and maintained existing account information.
- Collected, evaluated and stored documents securely in permanent records.
Unit Secretary
Ascension Medical
Park Ridge, Illinois
08.2017 - 03.2025
- Managed patient records and ensured accurate documentation in electronic systems.
- Coordinated communication between healthcare providers and patients for scheduling.
- Assisted in the preparation of medical charts for daily patient visits.
- Supported staff by organizing meetings and maintaining calendars effectively.
- Processed patient admissions and discharges with attention to detail.
- Facilitated information flow among interdisciplinary teams to enhance collaboration.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Conducted follow-up calls to discharged patients to ensure understanding of care plans and address concerns.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Facilitated communication between medical staff, patients, and families to ensure effective care delivery.
- Prepared and processed medical forms, documents, and reports, maintaining high accuracy.
- Processed insurance claims and other related forms accurately.
- Interviewed patients to complete case histories and intake forms.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Client Care Administrator
CJE
Deerfield, Illinois
01.2012 - 08.2017
- Managed appointment scheduling for clients and staff effectively.
- Developed and maintained client care databases for accurate records.
- Collaborated with healthcare professionals to enhance client support services.
- Maintained accurate records of client interactions, transactions, comments and complaints.
- Participated in team meetings to discuss ways of improving overall customer experience.
- Visited potential clients at home to identify specific needs and determine required care levels.
- Coordinated services for clients based on individual needs by matching clients with caregivers.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Provided customers with detailed information about company offerings, described features and applied verbal and written communication skills to redirect concerns toward positive aspects of products and services.
Patient Access Coordinator
Chicago University of Medicine
Burr Ridge, Illinois
02.2009 - 01.2012
- Facilitated patient registrations and verified insurance information for smooth admissions.
- Coordinated scheduling of patient appointments and managed clinician calendars efficiently.
- Maintained confidentiality of patient records in compliance with healthcare regulations.
- Implemented process improvements to enhance the overall patient experience consistently.
- Applied HIPAA privacy and security regulations while handling patient information.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Performed quality assurance checks on patient data entered into system.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Explained policies, procedures and services to patients.
- Reported liabilities and risk management concerns to supervisor for review.
Education
High School Diploma -
Foreman Highschool
North Chicago, IL06-2004
Some College (No Degree) - Business Administration and Management
Harold Washington
Chicago, ILSkills
- Admissions processing and patient registration
- Electronic health records management
- Records management and HIPAA compliance
- Database management and staff training
- Problem solving and patient relations
- Epic system proficiency
- Microsoft Outlook expertise
- Scheduling and processing
- Scanning and insurance verification
- Healthcare operations
- Professionalism
- Appointment scheduling
Timeline
Registration Administrator
Resurrection Medical Center
03.2025 - 03.2026
Unit Secretary
Ascension Medical
08.2017 - 03.2025
Client Care Administrator
CJE
01.2012 - 08.2017
Patient Access Coordinator
Chicago University of Medicine
02.2009 - 01.2012
High School Diploma -
Foreman Highschool
Some College (No Degree) - Business Administration and Management
Harold Washington